The customer support from Dennis was… The customer support from Dennis was above anything else i experienced before - hope he is there to help me next time.

Best hotel PMS on the market We've tried several hotel PMS's and Cloudbeds is the one that stuck, the software is very user friendly they have a professional team that really tries to help and best of all they are constantly improving.

Less than impressed After the initial sales correspondence everything fell apart. The person assigned to facilitate the set up was unresponsive in getting to a mutually agreed upon timeframe. The company was informed of this, but no help. We opted to not go forward and Cloudbeds still is trying to charge us. Even though this was well laid out with our sales person, we've just been shunted over to a billing department that wasn't brought up to speed. Color us significantly less than impressed.

Watch out for sales emails and check your bank account Watch out for sales emails and check your bank account. Sales people will implement a feature that you never agreed to. They will charge you without you knowing You have to email back when you receive a sales email and mention that you are not interested. It happened to me that no answer was turned into a yes by a sales guy ( name withheld by the writer). As a result Cloud bed billing took in total $1661.86 dollars out of my account. The service to talk to management is nonexistent. It feels like you talk to sales staff and are moved from one ticket to an other. Very frustrating . The booking system is good but this company is getting very greedy and expensive. Watch out !!!!

Luis was an excellent collaborator in the implementation of this new tool for our hotel business… Luis was an excellent collaborator in the implementation of CloudBeds. He was efficient while making sure I understood the steps, and he adjusted to my speed which helped us finish fast. He always responds quickly to our emails as well. 10/10, he represents well the efficient tool of Cloudbeds.