Excellent On-boarding I’m in the process of on-boarding with Cloudbeds. The process has been simple and intuitive and the on-boarding specialist helping me, Raul, has been amazing. He is knowledgeable, efficient and was willing to research solutions for some questions I had that were outside of the norm!

Cloudbeds support is great Cloudbeds support is great! Always available to help and focus about solutions for our issues. Léa and Bianca are the best we could have had for our training, explaining us how the program works which is also very very good!

Less than impressed After the initial sales correspondence everything fell apart. The person assigned to facilitate the set up was unresponsive in getting to a mutually agreed upon timeframe. The company was informed of this, but no help. We opted to not go forward and Cloudbeds still is trying to charge us. Even though this was well laid out with our sales person, we've just been shunted over to a billing department that wasn't brought up to speed. Color us significantly less than impressed.

The customer support from Dennis was… The customer support from Dennis was above anything else i experienced before - hope he is there to help me next time.

Watch out for sales emails and check your bank account Watch out for sales emails and check your bank account. Sales people will implement a feature that you never agreed to. They will charge you without you knowing You have to email back when you receive a sales email and mention that you are not interested. It happened to me that no answer was turned into a yes by a sales guy ( name withheld by the writer). As a result Cloud bed billing took in total $1661.86 dollars out of my account. The service to talk to management is nonexistent. It feels like you talk to sales staff and are moved from one ticket to an other. Very frustrating . The booking system is good but this company is getting very greedy and expensive. Watch out !!!!