Cloudbeds has been fantastic Cloudbeds has been really amazing. It is highly versatile and allows us to get immediate assistance with any issues or questions in real time. I have used cloudbeds for several hotel companies that I have been a GM of and they keep evolving as the market and demand does. Also, I have to point out that Raul Ramirez, my current property onboarding coach, is one of the most efficient and helpful people I have ever worked with.

I run a small Hostel with 24 Beds. I run a small Hostel with 24 Beds. Cloudbeds overexceeded my expectations a couple of times. Working with it is fun. They try very hard to make complicated things look easy. I used the support a couple of times and always received a useful answer. Thank you

Best hotel PMS on the market We've tried several hotel PMS's and Cloudbeds is the one that stuck, the software is very user friendly they have a professional team that really tries to help and best of all they are constantly improving.

Bryant is very professional Bryant is very considerate and helpful to us during the onboarding process. He really try his best to make the whole process as easy as possible. He is very polite and friendly to us specially when we don't understand the instruction.

After a great initial experience After a great initial experience, throughout sales and (almost) all the onboarding, it is clear that customer support and the technical team do not share the same interest in our success. Near the end of onboarding, an issue appeared that they "had not seen before": In short, Google would only show our marked up OTA pricing on maps, rather than our direct booking price. If you filtered on price (as many users would), ours would simply disappear from search. Not good! Without getting into the details, their technical team either repeated causes/solutions which were already proved false (over a video call with Cloudbeds), and does not review previous messages. They won't get on a call. Their keen to make it anyone else's fault. It has cost us thousands of dollars in bookings, and we cannot currently use their OTA functionality as Google. If you're looking at Cloudbeds, you're likely looking at it because of a) their direct integration with Google and b) their ability to drive more direct bookings and more revenue. This issue affects both of those promises directly, and they do not seem interested in solving it. Cloudbeds has been a great experience until this point. Their product is otherwise awesome, their sales and onboarding team is awesome, and the promise of more direct bookings is worth the price (and frankly, it was working fine up until a week or two ago!). This experience with their technical team has our team considering alternatives. I would advise you do the same.