Luis was an excellent collaborator in the implementation of this new tool for our hotel business… Luis was an excellent collaborator in the implementation of CloudBeds. He was efficient while making sure I understood the steps, and he adjusted to my speed which helped us finish fast. He always responds quickly to our emails as well. 10/10, he represents well the efficient tool of Cloudbeds.

The customer support from Dennis was… The customer support from Dennis was above anything else i experienced before - hope he is there to help me next time.

Excellent On-boarding I’m in the process of on-boarding with Cloudbeds. The process has been simple and intuitive and the on-boarding specialist helping me, Raul, has been amazing. He is knowledgeable, efficient and was willing to research solutions for some questions I had that were outside of the norm!

Watch out for sales emails and check your bank account Watch out for sales emails and check your bank account. Sales people will implement a feature that you never agreed to. They will charge you without you knowing You have to email back when you receive a sales email and mention that you are not interested. It happened to me that no answer was turned into a yes by a sales guy ( name withheld by the writer). As a result Cloud bed billing took in total $1661.86 dollars out of my account. The service to talk to management is nonexistent. It feels like you talk to sales staff and are moved from one ticket to an other. Very frustrating . The booking system is good but this company is getting very greedy and expensive. Watch out !!!!

After a great initial experience After a great initial experience, throughout sales and (almost) all the onboarding, it is clear that customer support and the technical team do not share the same interest in our success. Near the end of onboarding, an issue appeared that they "had not seen before": In short, Google would only show our marked up OTA pricing on maps, rather than our direct booking price. If you filtered on price (as many users would), ours would simply disappear from search. Not good! Without getting into the details, their technical team either repeated causes/solutions which were already proved false (over a video call with Cloudbeds), and does not review previous messages. They won't get on a call. Their keen to make it anyone else's fault. It has cost us thousands of dollars in bookings, and we cannot currently use their OTA functionality as Google. If you're looking at Cloudbeds, you're likely looking at it because of a) their direct integration with Google and b) their ability to drive more direct bookings and more revenue. This issue affects both of those promises directly, and they do not seem interested in solving it. Cloudbeds has been a great experience until this point. Their product is otherwise awesome, their sales and onboarding team is awesome, and the promise of more direct bookings is worth the price (and frankly, it was working fine up until a week or two ago!). This experience with their technical team has our team considering alternatives. I would advise you do the same.