Watch out for sales emails and check your bank account Watch out for sales emails and check your bank account. Sales people will implement a feature that you never agreed to. They will charge you without you knowing You have to email back when you receive a sales email and mention that you are not interested. It happened to me that no answer was turned into a yes by a sales guy ( name withheld by the writer). As a result Cloud bed billing took in total $1661.86 dollars out of my account. The service to talk to management is nonexistent. It feels like you talk to sales staff and are moved from one ticket to an other. Very frustrating . The booking system is good but this company is getting very greedy and expensive. Watch out !!!!

Byrant was lovely and super helpful Byrant was lovely and super helpful! He efficiently helped me set up my account and helped with all my queries

Sandy Prabowo is truly outstanding and has been incredibly helpful! For nearly two weeks, we've been struggling with back-and-forth issues and contacting different people at Cloudsbed. But Sandy has been a true help, taking tangible actions and keeping us informed. Thanks to him, ensuring we stay on track without any stress.

Raul Ramirez is extremely helpful Raul Ramirez has been fantastic to work with over the last two months of onboarding. I have had issues with computer related zoom meeting setup that he helped with on top of training on the Cloudbeds system. I look forward to seeing my reservations increase as well as my revenue.

Best hotel PMS on the market We've tried several hotel PMS's and Cloudbeds is the one that stuck, the software is very user friendly they have a professional team that really tries to help and best of all they are constantly improving.