Cloudbeds has been fantastic Cloudbeds has been really amazing. It is highly versatile and allows us to get immediate assistance with any issues or questions in real time. I have used cloudbeds for several hotel companies that I have been a GM of and they keep evolving as the market and demand does. Also, I have to point out that Raul Ramirez, my current property onboarding coach, is one of the most efficient and helpful people I have ever worked with.

Cloudbeds give this man a raise-Denis Solovev Denis Solovev. He is the reason that I keep giving my business to Cloudbeds. He is like a magic helpful genie, who solves my problems and teaches me how to solve them myself for the future.

Best hotel PMS on the market We've tried several hotel PMS's and Cloudbeds is the one that stuck, the software is very user friendly they have a professional team that really tries to help and best of all they are constantly improving.

Watch out for sales emails and check your bank account Watch out for sales emails and check your bank account. Sales people will implement a feature that you never agreed to. They will charge you without you knowing You have to email back when you receive a sales email and mention that you are not interested. It happened to me that no answer was turned into a yes by a sales guy ( name withheld by the writer). As a result Cloud bed billing took in total $1661.86 dollars out of my account. The service to talk to management is nonexistent. It feels like you talk to sales staff and are moved from one ticket to an other. Very frustrating . The booking system is good but this company is getting very greedy and expensive. Watch out !!!!

The customer support from Dennis was… The customer support from Dennis was above anything else i experienced before - hope he is there to help me next time.