.Luis Amaya is a very good… .Luis Amaya is a very good Agent/professional to teach all information that is needed for Cloud Beds. very patient, clear in explaining. so far i feel very comfortable with the software and is very excited to complete.

I run a small Hostel with 24 Beds. I run a small Hostel with 24 Beds. Cloudbeds overexceeded my expectations a couple of times. Working with it is fun. They try very hard to make complicated things look easy. I used the support a couple of times and always received a useful answer. Thank you

Byrant was lovely and super helpful Byrant was lovely and super helpful! He efficiently helped me set up my account and helped with all my queries

Luis was an excellent collaborator in the implementation of this new tool for our hotel business… Luis was an excellent collaborator in the implementation of CloudBeds. He was efficient while making sure I understood the steps, and he adjusted to my speed which helped us finish fast. He always responds quickly to our emails as well. 10/10, he represents well the efficient tool of Cloudbeds.

Watch out for sales emails and check your bank account Watch out for sales emails and check your bank account. Sales people will implement a feature that you never agreed to. They will charge you without you knowing You have to email back when you receive a sales email and mention that you are not interested. It happened to me that no answer was turned into a yes by a sales guy ( name withheld by the writer). As a result Cloud bed billing took in total $1661.86 dollars out of my account. The service to talk to management is nonexistent. It feels like you talk to sales staff and are moved from one ticket to an other. Very frustrating . The booking system is good but this company is getting very greedy and expensive. Watch out !!!!