Raul Ramirez is extremely helpful Raul Ramirez has been fantastic to work with over the last two months of onboarding. I have had issues with computer related zoom meeting setup that he helped with on top of training on the Cloudbeds system. I look forward to seeing my reservations increase as well as my revenue.

The customer support from Dennis was… The customer support from Dennis was above anything else i experienced before - hope he is there to help me next time.

After a great initial experience After a great initial experience, throughout sales and (almost) all the onboarding, it is clear that customer support and the technical team do not share the same interest in our success. Near the end of onboarding, an issue appeared that they "had not seen before": In short, Google would only show our marked up OTA pricing on maps, rather than our direct booking price. If you filtered on price (as many users would), ours would simply disappear from search. Not good! Without getting into the details, their technical team either repeated causes/solutions which were already proved false (over a video call with Cloudbeds), and does not review previous messages. They won't get on a call. Their keen to make it anyone else's fault. It has cost us thousands of dollars in bookings, and we cannot currently use their OTA functionality as Google. If you're looking at Cloudbeds, you're likely looking at it because of a) their direct integration with Google and b) their ability to drive more direct bookings and more revenue. This issue affects both of those promises directly, and they do not seem interested in solving it. Cloudbeds has been a great experience until this point. Their product is otherwise awesome, their sales and onboarding team is awesome, and the promise of more direct bookings is worth the price (and frankly, it was working fine up until a week or two ago!). This experience with their technical team has our team considering alternatives. I would advise you do the same.

Life just got easier! My experience with Cloudbeds so for has been exceptional! The gentleman who introduced Cloudbeds was never pushy, however, he followed up several times over the past two years. We finally were able to join recently. Our Onboard coach Raina was AWESOME!! She was a perfect coach for us. We like the functionality of the program, the reports offered, and the fact the program is not fractured is accessible on any device and has a fair price.

Cloudbeds give this man a raise-Denis Solovev Denis Solovev. He is the reason that I keep giving my business to Cloudbeds. He is like a magic helpful genie, who solves my problems and teaches me how to solve them myself for the future.