Marathon office I have used Advanced Dermatology for several years despite having to drive 50 miles each way to get there. Today there was a sign on the door stating they are closing the office in Marathon & combining services at their Islamorada office. That means to continue using them, I will have to drive 85 miles each way! That is just crazy when there are other dermatologists close to my home. Today the wait was long because they were backed up, with not even enough chairs for everyone in the waiting room. Why close this busy office? I hope they consider what an impact closing the Marathon office will have on the community & their long term patients.

I have never been treated so cruel I have never been treated so cruel If there was zero stars I would pick that I am a repeat customer of which I paid my bill A year ago for the first visit I rescheduled my yearly check up through their emails and confirmed my appointment and submitted my insurance information I got there on my scheduled date a little early And handed the receptionist my ID and insurance card and she looked at it and said to me “ oh Florida blue we don’t take that and since you have that she won’t even take cash payment from you” So I left feeling so rejected and literally felt ill from the cruel treatment I had just experienced The thought of that day still Bothers me and gives me a horrible feelings

Each doctor chooses which insurance plans to accept. Not a group thing. They apparently do not have the No Surprise Billing act applying to them. Doctors and PA's from the same office can choose to or not choose specific insurance plans. We went to one on our plan and could not get back to see her so saw the PA who apparently was not in the plan. Why ever ask for insurance in advance if you plan to never see if it applies. How about a disclaimer that their individual doctors have different insurance plans. So now we have a huge bill that is normally $20.

I have called 3x to book an appointment… I have called 3x to book an appointment with Advanced Dermotology who I've been going to for over 10 years. I really couldn't get a person who I could understand. After 3 calls I gave up. Im sad to have to go somewhere else because their receptionists are low caliber and difficult to hear and understand. So sad. BTW...if you're going to have online booking, make sure it works!!

Horrible customer service. Port Orange FL office… I went to their Port Orange FL office many times in the past with good service but now it’s unbelievably horrible. It took 42 minutes to schedule an appointment. Keep getting transferred to different people that either can’t or won’t schedule the appointment. They don’t speak English well enough to understand anything. Earliest appoint at 2 different locations is 3 months out. I get 3-4 phone calls per day and when I answer it goes to a recording that never ends or gets you to a live person. Also getting 2 texts every day and they all have different numbers to call. Don’t waste your time here.