I have never been treated so cruel I have never been treated so cruel If there was zero stars I would pick that I am a repeat customer of which I paid my bill A year ago for the first visit I rescheduled my yearly check up through their emails and confirmed my appointment and submitted my insurance information I got there on my scheduled date a little early And handed the receptionist my ID and insurance card and she looked at it and said to me “ oh Florida blue we don’t take that and since you have that she won’t even take cash payment from you” So I left feeling so rejected and literally felt ill from the cruel treatment I had just experienced The thought of that day still Bothers me and gives me a horrible feelings

Lack of transparency I've wasted too much time with my complaint directly with the office, and later with Better Business Bureau filling a formal complaint, so I will not be very detailed. The lack of response from managment concerning a billing issue I had was below poor. I was provided a service where the cost was not transpoarten or even informed during or after time of service. I do not recommend this company.

Horrible customer service. Port Orange FL office… I went to their Port Orange FL office many times in the past with good service but now it’s unbelievably horrible. It took 42 minutes to schedule an appointment. Keep getting transferred to different people that either can’t or won’t schedule the appointment. They don’t speak English well enough to understand anything. Earliest appoint at 2 different locations is 3 months out. I get 3-4 phone calls per day and when I answer it goes to a recording that never ends or gets you to a live person. Also getting 2 texts every day and they all have different numbers to call. Don’t waste your time here.

I won’t go back. I have been three times and they have been unable to properly address an issue I am having. Very very expensive that you have to keep paying for because they can’t properly address the issue. Going to a new dermatologist. Oh and prior to that they misdiagnosed a brown recluse spider bite causing sepsis that caused me to land in the ER two days after the misdiagnoses. Follow up has been horrible and takes too long.

Marathon office I have used Advanced Dermatology for several years despite having to drive 50 miles each way to get there. Today there was a sign on the door stating they are closing the office in Marathon & combining services at their Islamorada office. That means to continue using them, I will have to drive 85 miles each way! That is just crazy when there are other dermatologists close to my home. Today the wait was long because they were backed up, with not even enough chairs for everyone in the waiting room. Why close this busy office? I hope they consider what an impact closing the Marathon office will have on the community & their long term patients.