Marathon office I have used Advanced Dermatology for several years despite having to drive 50 miles each way to get there. Today there was a sign on the door stating they are closing the office in Marathon & combining services at their Islamorada office. That means to continue using them, I will have to drive 85 miles each way! That is just crazy when there are other dermatologists close to my home. Today the wait was long because they were backed up, with not even enough chairs for everyone in the waiting room. Why close this busy office? I hope they consider what an impact closing the Marathon office will have on the community & their long term patients.

Horrible customer service. Port Orange FL office… I went to their Port Orange FL office many times in the past with good service but now it’s unbelievably horrible. It took 42 minutes to schedule an appointment. Keep getting transferred to different people that either can’t or won’t schedule the appointment. They don’t speak English well enough to understand anything. Earliest appoint at 2 different locations is 3 months out. I get 3-4 phone calls per day and when I answer it goes to a recording that never ends or gets you to a live person. Also getting 2 texts every day and they all have different numbers to call. Don’t waste your time here.

Top notch doc, lackluster facility I would say that the doctor and her assistants were top notch. The front desk staff as well as the facility itself was lackluster. Didn’t really appreciate sitting out in the freezing waiting room in between procedures. Made me feel uncomfortable. Also seemed like other patients who had been there previously were greeted much nicer than me as a new patient. Thankful the doc is good at what she does and is very personable with a great bedside manner.

Each doctor chooses which insurance plans to accept. Not a group thing. They apparently do not have the No Surprise Billing act applying to them. Doctors and PA's from the same office can choose to or not choose specific insurance plans. We went to one on our plan and could not get back to see her so saw the PA who apparently was not in the plan. Why ever ask for insurance in advance if you plan to never see if it applies. How about a disclaimer that their individual doctors have different insurance plans. So now we have a huge bill that is normally $20.

Total waste of time Total waste of time. My regular Dr. Found and removed a skin spot so recommended getting a skin scan. The "Dr" barely looked at my skin. I literally stood in a paper gown, turned around and he said see you next year. Nope! Go to North Idaho Dermatology. Not yuppy, very friendly, he a actually looked at all areas of my skin also asked and answered questions.