Everyone was very nice and pleasant. I really wish i could get help from the office on getting the surgery I want through my insurance. I was advised to call the insurance myself and I did and didn't get anywhere other than the insurance saying that the doctor needs to write why it's important for me to have the surgery. I told the insurance that my knees hurt and diabetes runs in my family, but they still didn't listen to me. Now I don't know what to do because I don't know if I could do it financially too. But really need this surgery to be done.

I would choose another weight loss program Appointment wait times in the office are the longest I have ever experienced with any healthcare provider ( well over an hour ) this is every appointment. Have not been able to get the information I need for my insurance company to process and pay my surgical bills. Have made several calls and sent emails requesting the needed information to get my claims paid without success, situation has been going on now for 4+ months. The information I did receive was for a bill that was already paid. The billing department is not responsive to my insurance companies request. There are several providers in Phoenix area that get good results, I would choose a different weight loss program.

Don't forget how you got here I first meet the doctors about 4 years ago. The team was extremely helpful and would go out of their way to meet my needs. I now feel they might of gotten to big or over committed for their own good. I am still al customer and plan to always be because they are amazing doctors especially Dr. O, I just don't get that "Cheers" feeling anymore.

VERY misleading! I was not told that the initial consultation costs $375. They also try to get you to stay out of network with your insurance. They get to make more money that way. When insisted on staying in network, they want to add all of these fees onto the bill that would be in addition to your deductible and max out of pocket. So I have to pay a "retainer fee" for a surgeon just because I want to stay in network and save money? My out of network max is $12,000.00. When I asked how much it was going to cost me if I stayed out of network they couldn't give me a straight answer. All I was told was, "We're not going to charge you $12,000.00." Sorry if I won't take your word for it. Threw up several red flags for me, but the surprise consult bill was the final straw. Be cautious. Edit: I have now gotten another EOB from my insurance showing another charge for a visit of $521.40 along with $363.00 for an EKG that they did NOT do and $180.40 for them to poke my finger to check my sugar. The bills keep coming even though I only went once. Tell me how I am charged for a physician twice in one visit!? Sounds fraudulent to me! Beware!

On line made a appointment with me on a… On line made a appointment with me on a saturday and no one showed up after i had driven for 3 hour to get here. Very unhappy.