Don't try to get a refund when they make a mistake! I hired a wheelchair for my husband while we waited for NDIS approval to buy one. It was $50 a fortnight, taken via direct debit from my credit card. On November 16th I cancelled the direct debit as we got the new wheelchair. Asked them to check that it was cancelled. On November 22nd $50 was taken from my credit card which made it overdraw. Numerous phone calls and emails, and it is now December 4th - I am still waiting for my refund. Had the apology and the promise that an extra $50 would be added to make up for the inconvenience. Now I've been asked for my bank details because apparently my credit card details were removed - so does that mean they don't have the original hire document.... with all my credit card details?? And they apparently only process payments on Thursdays so MORE time to wait. Absolutely unacceptable. I am beyond frustrated and angry - not my mistake, I did everything right.

Have been waiting since the 8 June 2023… Have been waiting since the 8 June 2023 for an item ordered. Have contacted store several times and have even been into the store but have had no response to when the item will be delivered. Tried ringing again today but get a message saying that the mailbox is full. Customer service is non existent. Item received after leaving this review. Just a pity it takes a bad review for any contact by this company.

PREY ON SICK AND INJURED - AVOID Did not respond to email request for wheelchair. Left on hold for 30 minutes then directed to leave voicemail in mailbox that was full. I can see from all the terrible reviews that this is a shonky business. This is shameful when they are in the business of supporting the sick and elderly. Shame on you. AVOID THIS BUSINESS - they will let you down like they have so many other’s SHAMEFUL Update- just told to ad a reference number for my hire request OR THEY WILL DELETE MY UNFAVOURABLE REVIEW !!….Added the reference number - soooooo many poor reviews for this company AVOID

Bad service, greed-driven, overpriced products, My son bought me expensive knee scooter at a ridiculous cost of $350 (they sell them at Bunnings for $169) which was actually unusable due to its lack of manoeuvrability and how uncomfortable it was to use. I did not end up using it but was unable to return it within “7 days” as I was immobilised from my injury and could not drive. The manager was unwilling to accept a return even though the product had not been used and tried to quote invalid medical facts (to a doctor )as his excuse for not providing a refund. As a doctor I am appalled at such greed-driven behaviour and poor service and will not be recommending Independent Living Specialists to any of my patients again.

Awesome Team Awesome Team, Daniella & Ebru from ILS Auburn. They helped my disabled mother like my mother was their grandmother. I contacted ILS Auburn, because of a concern about a product I had bought. I explained the situation and Daniella understood and helped me for Mumma. Weeks later Mumma needed a disability Chair and so we telephoned Daniella. She organised everything. Daniella is a GEM. I am very grateful, I contacted the Auburn Store as they treated me and my mother with respect and all the staff are caring and kind. God Bless you all!