EXCELLENT Service at ILS Ballina NSW ILS Ballina NSW. The staff at ILS went above and beyond to help us make the best of a bad situation. Following an accident the day before our holiday, we needed to hire mobility equipment to be able to attend a music festival. The friendliest staff ever at Ballina made it comfortable, realistic and easy for us to get the equipment we needed, offered to come back on a public holiday if needed and generally made us feel positive about our situation. The equipment was in perfect condition and worked extremely well over our hire period. Can't thank the team enough

Rate this place needs 0 Stars Rate this place needs 0 Stars! Report this business! Absolutely terrible service my little girl is isolated at home, not even able to go out in the car due to this companies ignorance over one year! The CCO Stewart wont help her. He ignores communication for months on end. Over one year of delays, lies and excuses. I am a VERY DISGUSTED DAD!!!! My daughter is going downhill, she hasnt been able to go out now for 6mths !!! Im at boiling point. She needs a wheelchair andvthey wont provide her with one forvthe meantime. Apparently they have hire equipment, but not for my little girl.!!!!!!

After waiting 2 yrs for a chair- delay… After waiting 2 yrs for a chair- delay being a left hand assist was ordered but they sent a right handed one. Eventually deluver the chair and the mechanism appears dodgy compare to the trail chair. 2 weeks later nuts and bolts start falling off. I call for urgent repair they cant find client in the system. Eventually get an appointment for urgent repair. For 3 days later. Tech shows up says he has to put in a warranty claim and then order parts . When asked for the chair to at least be rendered useable utill such time as he can repair mechanics he stated that heis order was to assess and that I had to rebook for the repair. This business does not belong in this industry where peoples lives depend on equipment to get yhem to the shops medical appointments and dare I say just out of bed. There is mo compassion no sense of urgency and absolutely no care given once they have your money. NDIS should reconsider their approval

Dont engage with them for Special Needs Children Worst service ever! I would never use this company. Escalated a complaint to a manager, then to COO. I received absolute disgusting service, disrespect and completely unprofesional. Sales and there staff are of importance to them, not clients needs! Called twice too, with no return call.

Awesome Team Awesome Team, Daniella & Ebru from ILS Auburn. They helped my disabled mother like my mother was their grandmother. I contacted ILS Auburn, because of a concern about a product I had bought. I explained the situation and Daniella understood and helped me for Mumma. Weeks later Mumma needed a disability Chair and so we telephoned Daniella. She organised everything. Daniella is a GEM. I am very grateful, I contacted the Auburn Store as they treated me and my mother with respect and all the staff are caring and kind. God Bless you all!