Contact details are useless. Impossible to contact anyone in this company. EIGHT options on the answering service not one to arrange off hire. Emails do not get a response either. Contact details are useless. Impossible to contact anyone in this company. EIGHT options on the answering service not one to arrange off hire. Emails do not get a response either. My wife passed away a month ago but I have this constant reminder of her last days sitting here. Service zero Contractability zero Compassion zero -

Shameful company. Dishonest. Should be banned from using NDIS logo As you can see, this company is a sham that is taking advantage of people with mobility issues. They should be stripped of their association with the NDIS. 6 weeks after a walker was never delivered and they will not refund or return any emails or calls. Don’t believe their replies below, they do nothing. Shameful. UPDATE: It’s been a while since my review and all details have been provided to this company as per their response below, I have also emailed them twice. They have done nothing. Again, don’t believe their replies, they are a scam making a profit off’ve people with mobility issues. They don’t don’t care about anything but a profit and should be ashamed.

a huge thanks to the team at Ballina… a huge thanks to the team at Ballina Independent Living Specialists, during a difficult time , the help and support given to us by both Charlene and Jacqui made it so much easier to deal with. they clearly understand when help and care is needed , kind regards Darryl

Preying on people at their weakest The worst experience ever. I had to go there after surgery following an injury. I’m young and healthy otherwise. I went there on my home after hospital while in a lot of pain, because I urgently needed aids for the toilet and shower. I found online that they offered them for rental for a reasonable price. After going through the stock and selecting what I needed I went to pay, and the 2 items came to $500. I said I wanted to hire, not buy, and only then they told me if I want to hire I will have to wait 5-7 days for delivery. Even though they had the stock right there! I felt I had no choice because I can’t not shower or use the toilet for 5-7 days. They prey on people at their weakest! I wasn’t sure the toilet aid would fit, so I said that when we get home we’ll see if it fits, and if not we’ll be back in 30 minutes to get a smaller frame. They said they don’t do exchanges or refunds! What??? I’m not even sure that’s legal, and it’s definitely bad service. I was in so much pain and just wanted to get home, so I paid the overpriced $500 for 2 basic items, and left with a bad taste in my mouth. If you have a choice, choose anywhere else!!! Absolutely horrible company

Ordered manual wheelchair for outings… Ordered manual wheelchair for outings in December tried to get through to head office was on hold for ages everytime was unable to contact. Sent emails asking to be contacted replied would receive call back in two days its been five no response. Contacted Warick Farm store they sent further email. Still no response. This is the worst service ever and to the most vulnerable clients. Will try and take further to get this store investigated want a refund to order chair from reputable store but doubt that this will be easy. I guess I'll just stay home until this is sorted