After waiting 2 yrs for a chair- delay… After waiting 2 yrs for a chair- delay being a left hand assist was ordered but they sent a right handed one. Eventually deluver the chair and the mechanism appears dodgy compare to the trail chair. 2 weeks later nuts and bolts start falling off. I call for urgent repair they cant find client in the system. Eventually get an appointment for urgent repair. For 3 days later. Tech shows up says he has to put in a warranty claim and then order parts . When asked for the chair to at least be rendered useable utill such time as he can repair mechanics he stated that heis order was to assess and that I had to rebook for the repair. This business does not belong in this industry where peoples lives depend on equipment to get yhem to the shops medical appointments and dare I say just out of bed. There is mo compassion no sense of urgency and absolutely no care given once they have your money. NDIS should reconsider their approval

AWFUL AND DESPICABLE COMPANY I’d rate 1 star if I could. Do not purchase from this company. ESPECIALLY mobility devices that require repair or servicing. I purchased a wheelchair with power assist from them a few years ago. Every time I need a repair or am due for a service it takes weeks to get in contact and sometimes they take months to actually get the job done. Recently, my power assist stopped charging and my right brake bent and will not actually work. So I am having to manually push and only use 1 brake. I have been calling and emailing for 2 MONTHS and when I do manage to get a response they say they’ll call back then don’t. Awful company and TERRIBLE customer service. I don’t understand why they are so trusted by NDIS. This company should be shut down.

Contact details are useless. Impossible to contact anyone in this company. EIGHT options on the answering service not one to arrange off hire. Emails do not get a response either. Contact details are useless. Impossible to contact anyone in this company. EIGHT options on the answering service not one to arrange off hire. Emails do not get a response either. My wife passed away a month ago but I have this constant reminder of her last days sitting here. Service zero Contractability zero Compassion zero -

Dont engage with them for Special Needs Children Worst service ever! I would never use this company. Escalated a complaint to a manager, then to COO. I received absolute disgusting service, disrespect and completely unprofesional. Sales and there staff are of importance to them, not clients needs! Called twice too, with no return call.

Have been waiting since the 8 June 2023… Have been waiting since the 8 June 2023 for an item ordered. Have contacted store several times and have even been into the store but have had no response to when the item will be delivered. Tried ringing again today but get a message saying that the mailbox is full. Customer service is non existent. Item received after leaving this review. Just a pity it takes a bad review for any contact by this company.