Ordered manual wheelchair for outings… Ordered manual wheelchair for outings in December tried to get through to head office was on hold for ages everytime was unable to contact. Sent emails asking to be contacted replied would receive call back in two days its been five no response. Contacted Warick Farm store they sent further email. Still no response. This is the worst service ever and to the most vulnerable clients. Will try and take further to get this store investigated want a refund to order chair from reputable store but doubt that this will be easy. I guess I'll just stay home until this is sorted

Shameful company. Dishonest. Should be banned from using NDIS logo As you can see, this company is a sham that is taking advantage of people with mobility issues. They should be stripped of their association with the NDIS. 6 weeks after a walker was never delivered and they will not refund or return any emails or calls. Don’t believe their replies below, they do nothing. Shameful. UPDATE: It’s been a while since my review and all details have been provided to this company as per their response below, I have also emailed them twice. They have done nothing. Again, don’t believe their replies, they are a scam making a profit off’ve people with mobility issues. They don’t don’t care about anything but a profit and should be ashamed.

Dont engage with them for Special Needs Children Worst service ever! I would never use this company. Escalated a complaint to a manager, then to COO. I received absolute disgusting service, disrespect and completely unprofesional. Sales and there staff are of importance to them, not clients needs! Called twice too, with no return call.

CONFIGURA LIFT CHAIR. INFERIOR PRODUCTS NO AFTER SALES SERVICE CONFIGURA RECLINER LIFT CHAIR DO NOT BUY! Abolute waste of money. Cost $4000! Problems 1.The fabric almost disintegrates after 3 years. The manufaturer knows this which is why they only offer 2 year waranty. 2. The chair makes a very loud groaning noise (which actually sounds like someone is passing wind) when the recliner is going up and down. Very embarassing if you are on the phone! 3. The stuffing in the pillows is hard to get to a comfortable level. 4. The back pillows dont seem to fit the chair frame properly None of the above issues were obvious on the chair in the showroom. I emailed the manufacturer (Enable Life Care) and the supplier to me (ILS-Independent Living Specialists), and received the following response from Enable Life Care (manufacturer)..... "The Vapour Permeable material on the top of the armrests, seat cover, and backrest pillows is prone to wear and tear. Replacement parts are available." I responded...... "Thank you for your prompt reply. If it is a well known fact this fabric only lasts a short time it should be made clear to the customer prior to purchase and stipulated in your brochures for honesty and transparency. I never would have bought this if it meant my mother had to continually replace it! I feel like this is another example of taking advantage of the elderly and disabled. I will be active on social media and via online product reviews to ensure other people aren't misled like I have been." After leaving a voicemail message and emailing ILS I received no response. 2 weeks later I phoned once again and my call went through to the service centre voicemail. I immediately called back on the sales line and not surprisingly, the call was answered. Just goes to show they are not interested in after sales service. Unfortunately they referred back to the manufacturer and I received the same response. I am now waiting for a quote for cost of repairing the chair (which I will not be doing).

Bought a 2 in1 walker wheelchair from… Bought a 2 in1 walker wheelchair from lane Cove, footrest broke after 2 days, emailed issue with pictures to showroom, Response from showroom was sent issue to service team. Tried following up status, two separate ppl replied with same note, issue with service team. Called service team, advised I am in queue, no clear advice on when would be resolved. On the meantime I have an unusable wheel chair limiting access. This is not good enough, I even suggested I pay for a replacement until issue resolved.