Frustratingly hard to contact them online or through call I placed an order for a shower commode chair for my client on 1st January 2024 from their website, I received invoice on the day I placed an order. Next two weeks I didn’t heard from them, neither they processed my order nor gave me any update on when it will be processed or delivered. I tried to contact them through call and their online form but couldn’t get in touch with them and they didn’t replied back as well. It was so frustrating so I post an review here and went to their showroom in Auburn, NSW. Their employees were very helpful there, she checked my order and gave me update. Because of the review here I received email update from them as well as update for the order. The order is now delivered and the product quality is good. I recommend this store to buy the product but only from their showroom, don’t buy anything from their website. If you face any problem or want to contact them regarding your order it will be very hard to reach their online team.

Negative star - absolute worst experience I would give a negative star if there is such an option. Tried contacting them to address a simple question that I couldnt find on the website. Called the 1300 number, managed to talk to someone and instead of transfering me to the specific deparment, I was told to hang up and dial again. Did exactly what was suggested and was left on hold which eventually led to asking to leave a voicemail. I also left my number and 2 days have passed, I still did not receive a call back. When I was put on hold, it was mentioned that I was number 1 in the queue but no one picked up my call. Tried again the next day, same experience. Absolute worst experience, 100% would not recommend. It's bussineses like these that make it hard for professionals to advocate and support their clients living with disability.

Bad service, greed-driven, overpriced products, My son bought me expensive knee scooter at a ridiculous cost of $350 (they sell them at Bunnings for $169) which was actually unusable due to its lack of manoeuvrability and how uncomfortable it was to use. I did not end up using it but was unable to return it within “7 days” as I was immobilised from my injury and could not drive. The manager was unwilling to accept a return even though the product had not been used and tried to quote invalid medical facts (to a doctor )as his excuse for not providing a refund. As a doctor I am appalled at such greed-driven behaviour and poor service and will not be recommending Independent Living Specialists to any of my patients again.

Have been waiting since the 8 June 2023… Have been waiting since the 8 June 2023 for an item ordered. Have contacted store several times and have even been into the store but have had no response to when the item will be delivered. Tried ringing again today but get a message saying that the mailbox is full. Customer service is non existent. Item received after leaving this review. Just a pity it takes a bad review for any contact by this company.

Shameful company. Dishonest. Should be banned from using NDIS logo As you can see, this company is a sham that is taking advantage of people with mobility issues. They should be stripped of their association with the NDIS. 6 weeks after a walker was never delivered and they will not refund or return any emails or calls. Don’t believe their replies below, they do nothing. Shameful. UPDATE: It’s been a while since my review and all details have been provided to this company as per their response below, I have also emailed them twice. They have done nothing. Again, don’t believe their replies, they are a scam making a profit off’ve people with mobility issues. They don’t don’t care about anything but a profit and should be ashamed.