Contact details are useless. Impossible to contact anyone in this company. EIGHT options on the answering service not one to arrange off hire. Emails do not get a response either. Contact details are useless. Impossible to contact anyone in this company. EIGHT options on the answering service not one to arrange off hire. Emails do not get a response either. My wife passed away a month ago but I have this constant reminder of her last days sitting here. Service zero Contractability zero Compassion zero -

CONFIGURA LIFT CHAIR. INFERIOR PRODUCTS NO AFTER SALES SERVICE CONFIGURA RECLINER LIFT CHAIR DO NOT BUY! Abolute waste of money. Cost $4000! Problems 1.The fabric almost disintegrates after 3 years. The manufaturer knows this which is why they only offer 2 year waranty. 2. The chair makes a very loud groaning noise (which actually sounds like someone is passing wind) when the recliner is going up and down. Very embarassing if you are on the phone! 3. The stuffing in the pillows is hard to get to a comfortable level. 4. The back pillows dont seem to fit the chair frame properly None of the above issues were obvious on the chair in the showroom. I emailed the manufacturer (Enable Life Care) and the supplier to me (ILS-Independent Living Specialists), and received the following response from Enable Life Care (manufacturer)..... "The Vapour Permeable material on the top of the armrests, seat cover, and backrest pillows is prone to wear and tear. Replacement parts are available." I responded...... "Thank you for your prompt reply. If it is a well known fact this fabric only lasts a short time it should be made clear to the customer prior to purchase and stipulated in your brochures for honesty and transparency. I never would have bought this if it meant my mother had to continually replace it! I feel like this is another example of taking advantage of the elderly and disabled. I will be active on social media and via online product reviews to ensure other people aren't misled like I have been." After leaving a voicemail message and emailing ILS I received no response. 2 weeks later I phoned once again and my call went through to the service centre voicemail. I immediately called back on the sales line and not surprisingly, the call was answered. Just goes to show they are not interested in after sales service. Unfortunately they referred back to the manufacturer and I received the same response. I am now waiting for a quote for cost of repairing the chair (which I will not be doing).

EXCELLENT Service at ILS Ballina NSW ILS Ballina NSW. The staff at ILS went above and beyond to help us make the best of a bad situation. Following an accident the day before our holiday, we needed to hire mobility equipment to be able to attend a music festival. The friendliest staff ever at Ballina made it comfortable, realistic and easy for us to get the equipment we needed, offered to come back on a public holiday if needed and generally made us feel positive about our situation. The equipment was in perfect condition and worked extremely well over our hire period. Can't thank the team enough

Preying on people at their weakest The worst experience ever. I had to go there after surgery following an injury. I’m young and healthy otherwise. I went there on my home after hospital while in a lot of pain, because I urgently needed aids for the toilet and shower. I found online that they offered them for rental for a reasonable price. After going through the stock and selecting what I needed I went to pay, and the 2 items came to $500. I said I wanted to hire, not buy, and only then they told me if I want to hire I will have to wait 5-7 days for delivery. Even though they had the stock right there! I felt I had no choice because I can’t not shower or use the toilet for 5-7 days. They prey on people at their weakest! I wasn’t sure the toilet aid would fit, so I said that when we get home we’ll see if it fits, and if not we’ll be back in 30 minutes to get a smaller frame. They said they don’t do exchanges or refunds! What??? I’m not even sure that’s legal, and it’s definitely bad service. I was in so much pain and just wanted to get home, so I paid the overpriced $500 for 2 basic items, and left with a bad taste in my mouth. If you have a choice, choose anywhere else!!! Absolutely horrible company

Bad service, greed-driven, overpriced products, My son bought me expensive knee scooter at a ridiculous cost of $350 (they sell them at Bunnings for $169) which was actually unusable due to its lack of manoeuvrability and how uncomfortable it was to use. I did not end up using it but was unable to return it within “7 days” as I was immobilised from my injury and could not drive. The manager was unwilling to accept a return even though the product had not been used and tried to quote invalid medical facts (to a doctor )as his excuse for not providing a refund. As a doctor I am appalled at such greed-driven behaviour and poor service and will not be recommending Independent Living Specialists to any of my patients again.