EXCELLENT Service at ILS Ballina NSW ILS Ballina NSW. The staff at ILS went above and beyond to help us make the best of a bad situation. Following an accident the day before our holiday, we needed to hire mobility equipment to be able to attend a music festival. The friendliest staff ever at Ballina made it comfortable, realistic and easy for us to get the equipment we needed, offered to come back on a public holiday if needed and generally made us feel positive about our situation. The equipment was in perfect condition and worked extremely well over our hire period. Can't thank the team enough

Bought a 2 in1 walker wheelchair from… Bought a 2 in1 walker wheelchair from lane Cove, footrest broke after 2 days, emailed issue with pictures to showroom, Response from showroom was sent issue to service team. Tried following up status, two separate ppl replied with same note, issue with service team. Called service team, advised I am in queue, no clear advice on when would be resolved. On the meantime I have an unusable wheel chair limiting access. This is not good enough, I even suggested I pay for a replacement until issue resolved.

Bad service, greed-driven, overpriced products, My son bought me expensive knee scooter at a ridiculous cost of $350 (they sell them at Bunnings for $169) which was actually unusable due to its lack of manoeuvrability and how uncomfortable it was to use. I did not end up using it but was unable to return it within “7 days” as I was immobilised from my injury and could not drive. The manager was unwilling to accept a return even though the product had not been used and tried to quote invalid medical facts (to a doctor )as his excuse for not providing a refund. As a doctor I am appalled at such greed-driven behaviour and poor service and will not be recommending Independent Living Specialists to any of my patients again.

After waiting 2 yrs for a chair- delay… After waiting 2 yrs for a chair- delay being a left hand assist was ordered but they sent a right handed one. Eventually deluver the chair and the mechanism appears dodgy compare to the trail chair. 2 weeks later nuts and bolts start falling off. I call for urgent repair they cant find client in the system. Eventually get an appointment for urgent repair. For 3 days later. Tech shows up says he has to put in a warranty claim and then order parts . When asked for the chair to at least be rendered useable utill such time as he can repair mechanics he stated that heis order was to assess and that I had to rebook for the repair. This business does not belong in this industry where peoples lives depend on equipment to get yhem to the shops medical appointments and dare I say just out of bed. There is mo compassion no sense of urgency and absolutely no care given once they have your money. NDIS should reconsider their approval

a huge thanks to the team at Ballina… a huge thanks to the team at Ballina Independent Living Specialists, during a difficult time , the help and support given to us by both Charlene and Jacqui made it so much easier to deal with. they clearly understand when help and care is needed , kind regards Darryl