Independent Living Specialists

1 /12 Mars Road, 2066, Lane Cove, United States
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1.70
Based on 20 Reviews

5

15.00%

4

0.00%

3

5.00%

2

0.00%

1

80.00%
About Independent Living Specialists

Independent Living Specialists are Australia’s largest retailer of homecare mobility equipment. We empower our clients to live more independently. At whatever stage of life you meet us, we will find mobility solutions to keep you moving through life. We are Australia’s number 1 retailer in homecare mobility and physiotherapy equipment. For more than 16 years, ILS has provided innovative mobility solutions and exceptional customer service across more than 60 retail stores in four states – New South Wales, Queensland, Victoria and South Australia, with more stores to come.

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DJL
AU

Shameful company. Dishonest. Should be banned from using NDIS logo As you can see, this company is a sham that is taking advantage of people with mobility issues. They should be stripped of their association with the NDIS. 6 weeks after a walker was never delivered and they will not refund or return any emails or calls. Don’t believe their replies below, they do nothing. Shameful. UPDATE: It’s been a while since my review and all details have been provided to this company as per their response below, I have also emailed them twice. They have done nothing. Again, don’t believe their replies, they are a scam making a profit off’ve people with mobility issues. They don’t don’t care about anything but a profit and should be ashamed.

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Janine Matheson
AU

Dont engage with them for Special Needs Children Worst service ever! I would never use this company. Escalated a complaint to a manager, then to COO. I received absolute disgusting service, disrespect and completely unprofesional. Sales and there staff are of importance to them, not clients needs! Called twice too, with no return call.

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Not happy
AU

Negative star - absolute worst experience I would give a negative star if there is such an option. Tried contacting them to address a simple question that I couldnt find on the website. Called the 1300 number, managed to talk to someone and instead of transfering me to the specific deparment, I was told to hang up and dial again. Did exactly what was suggested and was left on hold which eventually led to asking to leave a voicemail. I also left my number and 2 days have passed, I still did not receive a call back. When I was put on hold, it was mentioned that I was number 1 in the queue but no one picked up my call. Tried again the next day, same experience. Absolute worst experience, 100% would not recommend. It's bussineses like these that make it hard for professionals to advocate and support their clients living with disability.

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James Jackson
AU

Contact details are useless. Impossible to contact anyone in this company. EIGHT options on the answering service not one to arrange off hire. Emails do not get a response either. Contact details are useless. Impossible to contact anyone in this company. EIGHT options on the answering service not one to arrange off hire. Emails do not get a response either. My wife passed away a month ago but I have this constant reminder of her last days sitting here. Service zero Contractability zero Compassion zero -

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Vicki Tootell
AU

Have been waiting since the 8 June 2023… Have been waiting since the 8 June 2023 for an item ordered. Have contacted store several times and have even been into the store but have had no response to when the item will be delivered. Tried ringing again today but get a message saying that the mailbox is full. Customer service is non existent. Item received after leaving this review. Just a pity it takes a bad review for any contact by this company.

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