Ordered manual wheelchair for outings… Ordered manual wheelchair for outings in December tried to get through to head office was on hold for ages everytime was unable to contact. Sent emails asking to be contacted replied would receive call back in two days its been five no response. Contacted Warick Farm store they sent further email. Still no response. This is the worst service ever and to the most vulnerable clients. Will try and take further to get this store investigated want a refund to order chair from reputable store but doubt that this will be easy. I guess I'll just stay home until this is sorted

PREY ON SICK AND INJURED - AVOID Did not respond to email request for wheelchair. Left on hold for 30 minutes then directed to leave voicemail in mailbox that was full. I can see from all the terrible reviews that this is a shonky business. This is shameful when they are in the business of supporting the sick and elderly. Shame on you. AVOID THIS BUSINESS - they will let you down like they have so many other’s SHAMEFUL Update- just told to ad a reference number for my hire request OR THEY WILL DELETE MY UNFAVOURABLE REVIEW !!….Added the reference number - soooooo many poor reviews for this company AVOID

Shameful company. Dishonest. Should be banned from using NDIS logo As you can see, this company is a sham that is taking advantage of people with mobility issues. They should be stripped of their association with the NDIS. 6 weeks after a walker was never delivered and they will not refund or return any emails or calls. Don’t believe their replies below, they do nothing. Shameful. UPDATE: It’s been a while since my review and all details have been provided to this company as per their response below, I have also emailed them twice. They have done nothing. Again, don’t believe their replies, they are a scam making a profit off’ve people with mobility issues. They don’t don’t care about anything but a profit and should be ashamed.

a huge thanks to the team at Ballina… a huge thanks to the team at Ballina Independent Living Specialists, during a difficult time , the help and support given to us by both Charlene and Jacqui made it so much easier to deal with. they clearly understand when help and care is needed , kind regards Darryl

After waiting 2 yrs for a chair- delay… After waiting 2 yrs for a chair- delay being a left hand assist was ordered but they sent a right handed one. Eventually deluver the chair and the mechanism appears dodgy compare to the trail chair. 2 weeks later nuts and bolts start falling off. I call for urgent repair they cant find client in the system. Eventually get an appointment for urgent repair. For 3 days later. Tech shows up says he has to put in a warranty claim and then order parts . When asked for the chair to at least be rendered useable utill such time as he can repair mechanics he stated that heis order was to assess and that I had to rebook for the repair. This business does not belong in this industry where peoples lives depend on equipment to get yhem to the shops medical appointments and dare I say just out of bed. There is mo compassion no sense of urgency and absolutely no care given once they have your money. NDIS should reconsider their approval