So far the product is OK I guess… So far the product is OK I guess because I have nothing to compare it to. Sent 2 emails for support and no response.

refund request the first order we received, there was tremendous feed-back and could not be used. Audien then sent a second pair at no cost, those like the first set were way to big for mom's ear canals. i requested a refund and received the return label and sent them back on 2/20 and returned them the next day and were received by audien on 2/22, as of this writing almost a month later i have not seen any refund. "if i keep sending emails it pushes me further back in the queue"

Awful refiund policy seems to be a scam They came quickly . I found they did not fit me, much too big. within hours of their arrival I notified ausdien as per their refund guarantee policy I needed to t=return them. went thru site, no response. tried phone number. 1st time they said they would call back never did, second time, 14 minutes on child, by clock, and then they disconnected. sent 3 emails and also no reply. sent replies to their ad emails to me or I'm your audien consultant if you have issues Im your personal person to contact and still no response. also tweeted to them 2x, again no response. As far as I am concerned they are scam company. they do send the product but their refund policy is a lie, or they would honor it and respond when asked to start refund process.

My customer service experience was fantastic! My customer service experience was great. It was the easiest experience I've had with any customer service in many years. The first set of hearing aids were too big for my ear canals, so I was upgraded to another pair that will hopefully work. They are due to arrive today.

A wise choice Both my sisters have hearing aids. The 3-5K type. Even though my Medicare would pay much of the cost, $1000 was still my responsibility. Then the FDA decided it was no longer necessary for a Doctor visit and prescription. I did my research and decided the Audien Pro 2 was worth the trial. Since owning them for a month it’s made conversation and tv watching like it use to. This was a wise choice and i highly recommend this company and product