Upgraded to BTE (behind the ear)… Upgraded to BTE (behind the ear) hearing aids after trying the Audien Atom Pro & love these. Have only used 2 days but they are the best. Smaller than most behind the ears aids, gray color but not that visable; comfortable, very little feedback

Customer service was very prompt in… Customer service was very prompt in trying to help with issues. The Atom stopped working and they replaced with a newer version and in the mean time I had ordered so I had to return for a refund. I received acknowledgement that a credit was issued on my account. My husband is using the replacement aids but they squeal a lot and we have tried everything. I think it has to do with either the buttons being touched while inserting or the microphone touching ear. We are still working with them but may need to get the over the ear later.

The atom didn't work for my mom-but I can return them for refund The atom didn't work for my mom who is in her 90's. Perhaps her hearing deficit was too severe to benefit from these aids, but company did send return mailing label so I will get a refund.

Ordered aids. Needed to return. Ordered aids. Had an issue with sound. ENT and hearing appointments concluded a vaccination I just received caused a form of tinnitus and the aids would not work for me. This was a myself issue, not Audien's product. I requested and received a label to return them and got an immediate refund. After more checking by my doctors, I am hoping to be able to buy from Audien for the actual hearing aid I need for my level of hearing loss. My experience with Audien was one of cooperation and understanding.

DO NOT BUY HEARING AIDS FROM AUDIEN DO NOT BUY HEARING AIDS FROM AUDIEN! They are POOR quality and they will draw out helping you resolve the issue long enough to be past the 45 day return policy and then refuse a refund. This is a complete SCAM! Do NOT purchase!!