The ability to get assistance is very good. The ability to get assistance with problems is terrific. I was able to get a replacement for a lost hearing aid under the protection plan ( however, it did not know there was a deductible charge). The representative was quite helpful. I will have to discuss with them about noises and squealing I get on my hearing aids also--maybe they can help with that as well.

So far the product is OK I guess… So far the product is OK I guess because I have nothing to compare it to. Sent 2 emails for support and no response.

Audien hearing aids are THE BEST My husband is severely hearing impaired, and we first went the route of the $5000 set of hearing aids from the audiologist. When one of them was lost, I purchased him a pair of Audien Hearing Aids, and he's happier with them than the ones that cost several thousand dollars. Over the past several years I have purchased several pairs of Audien hearing aids, so we always have a back-up pair. Our most recent purchase was the 2.0....which are smaller and have even better sound quality. The price is very affordable, even with being on a limited income. Customer service is great, and they make sure all your questions are answered. We want to thank you for giving him back his hearing.

A Happy Ending Audien offered to reimburse purchasing an upgraded model with a honorarium. After receiving and trying to touch bases, no one seemed to know what I was talking about. However, Liz not only went the extra mile but a few more. She was extremely patient and understanding tracing the problem to an email glitch. The check was lost by USPS, which again, Liz was instrumental with an inquiry. Unable to locate it, Liz and Audien launched another check which was delivered via another carrier. It’s impatient people like me that make her job more difficult but I’m so glad she is so adept at handing people like me. The new hearing aids - the Adam Pro 2 are working extremely well with improved technology.

Awful refiund policy seems to be a scam They came quickly . I found they did not fit me, much too big. within hours of their arrival I notified ausdien as per their refund guarantee policy I needed to t=return them. went thru site, no response. tried phone number. 1st time they said they would call back never did, second time, 14 minutes on child, by clock, and then they disconnected. sent 3 emails and also no reply. sent replies to their ad emails to me or I'm your audien consultant if you have issues Im your personal person to contact and still no response. also tweeted to them 2x, again no response. As far as I am concerned they are scam company. they do send the product but their refund policy is a lie, or they would honor it and respond when asked to start refund process.