So far the product is OK I guess… So far the product is OK I guess because I have nothing to compare it to. Sent 2 emails for support and no response.

Atom 2 Return Had an issue whereas we purchased the Atom 2 set, hoping it could enhance the hearing of our 93-year old mother. Unfortunately, it provided no additional gain from what she currently is using. Needing to return on their 45-day policy, they were quick and efficient to send SASE package label.

Audien hearing aids are THE BEST My husband is severely hearing impaired, and we first went the route of the $5000 set of hearing aids from the audiologist. When one of them was lost, I purchased him a pair of Audien Hearing Aids, and he's happier with them than the ones that cost several thousand dollars. Over the past several years I have purchased several pairs of Audien hearing aids, so we always have a back-up pair. Our most recent purchase was the 2.0....which are smaller and have even better sound quality. The price is very affordable, even with being on a limited income. Customer service is great, and they make sure all your questions are answered. We want to thank you for giving him back his hearing.

A Happy Ending Audien offered to reimburse purchasing an upgraded model with a honorarium. After receiving and trying to touch bases, no one seemed to know what I was talking about. However, Liz not only went the extra mile but a few more. She was extremely patient and understanding tracing the problem to an email glitch. The check was lost by USPS, which again, Liz was instrumental with an inquiry. Unable to locate it, Liz and Audien launched another check which was delivered via another carrier. It’s impatient people like me that make her job more difficult but I’m so glad she is so adept at handing people like me. The new hearing aids - the Adam Pro 2 are working extremely well with improved technology.

Upgraded to BTE (behind the ear)… Upgraded to BTE (behind the ear) hearing aids after trying the Audien Atom Pro & love these. Have only used 2 days but they are the best. Smaller than most behind the ears aids, gray color but not that visable; comfortable, very little feedback