I have only been wearing my aids for a… I have only been wearing my aids for a week. I wasn't happy and was somewhat impatient trying to get them to fit properly in my ear. That has been 80% resolved. My only disappointment is that they don't come in varied colors. I am a black lady and would like to have ordered a darker product. Other than that, so far, so good.

So far the product is OK I guess… So far the product is OK I guess because I have nothing to compare it to. Sent 2 emails for support and no response.

Above the rest I had tried other hearing aids from online suppliers. They had horrible customer service. I had issues with the first pair I bought from Audien. What did they do? They solved the problem. Erin was so helpful and considerate. I highly recommend them.

Customer service was very prompt in… Customer service was very prompt in trying to help with issues. The Atom stopped working and they replaced with a newer version and in the mean time I had ordered so I had to return for a refund. I received acknowledgement that a credit was issued on my account. My husband is using the replacement aids but they squeal a lot and we have tried everything. I think it has to do with either the buttons being touched while inserting or the microphone touching ear. We are still working with them but may need to get the over the ear later.

My customer service experience was fantastic! My customer service experience was great. It was the easiest experience I've had with any customer service in many years. The first set of hearing aids were too big for my ear canals, so I was upgraded to another pair that will hopefully work. They are due to arrive today.