So far the product is OK I guess… So far the product is OK I guess because I have nothing to compare it to. Sent 2 emails for support and no response.

Above the rest I had tried other hearing aids from online suppliers. They had horrible customer service. I had issues with the first pair I bought from Audien. What did they do? They solved the problem. Erin was so helpful and considerate. I highly recommend them.

The atom didn't work for my mom-but I can return them for refund The atom didn't work for my mom who is in her 90's. Perhaps her hearing deficit was too severe to benefit from these aids, but company did send return mailing label so I will get a refund.

Awful refiund policy seems to be a scam They came quickly . I found they did not fit me, much too big. within hours of their arrival I notified ausdien as per their refund guarantee policy I needed to t=return them. went thru site, no response. tried phone number. 1st time they said they would call back never did, second time, 14 minutes on child, by clock, and then they disconnected. sent 3 emails and also no reply. sent replies to their ad emails to me or I'm your audien consultant if you have issues Im your personal person to contact and still no response. also tweeted to them 2x, again no response. As far as I am concerned they are scam company. they do send the product but their refund policy is a lie, or they would honor it and respond when asked to start refund process.

refund request the first order we received, there was tremendous feed-back and could not be used. Audien then sent a second pair at no cost, those like the first set were way to big for mom's ear canals. i requested a refund and received the return label and sent them back on 2/20 and returned them the next day and were received by audien on 2/22, as of this writing almost a month later i have not seen any refund. "if i keep sending emails it pushes me further back in the queue"