Upgraded to BTE (behind the ear)… Upgraded to BTE (behind the ear) hearing aids after trying the Audien Atom Pro & love these. Have only used 2 days but they are the best. Smaller than most behind the ears aids, gray color but not that visable; comfortable, very little feedback

Above the rest I had tried other hearing aids from online suppliers. They had horrible customer service. I had issues with the first pair I bought from Audien. What did they do? They solved the problem. Erin was so helpful and considerate. I highly recommend them.

My customer service experience was fantastic! My customer service experience was great. It was the easiest experience I've had with any customer service in many years. The first set of hearing aids were too big for my ear canals, so I was upgraded to another pair that will hopefully work. They are due to arrive today.

Ordered aids. Needed to return. Ordered aids. Had an issue with sound. ENT and hearing appointments concluded a vaccination I just received caused a form of tinnitus and the aids would not work for me. This was a myself issue, not Audien's product. I requested and received a label to return them and got an immediate refund. After more checking by my doctors, I am hoping to be able to buy from Audien for the actual hearing aid I need for my level of hearing loss. My experience with Audien was one of cooperation and understanding.

Atom 2 Return Had an issue whereas we purchased the Atom 2 set, hoping it could enhance the hearing of our 93-year old mother. Unfortunately, it provided no additional gain from what she currently is using. Needing to return on their 45-day policy, they were quick and efficient to send SASE package label.