I contacted Bossa today and told them I… I contacted Bossa today and told them I have cancelled my order due to the lack of any trustworthy answer. I order March 29/24. My credit card payment was processed immediately and was told the tracking number would be coming shortly. It is now 32 days later and several i mean several phone calls, chat line and emails. I was told it was be processed. Even told 48 to 72 hours i would receive my tracking number. None. I sent my last email last night saying i was done, cancel my order. They replied back saying i could not it was being processed. I have contacted my credit card and asked them to assist. I have heard they were good hearing aids however, it is not worth wasting anymore time I have already invested. I gave them the benefit more than once. They still failed. Pity. Too bad they don’t realize customer service is important. Be honest. I am tired of hearing that it is now at process centre. They should have slapped a shipping label on by April 1. It almost sound like your 45 day return policy is used up sitting at their warehouse OR didn’t have any to ship in the first place. Beware

WHERE is MY REFUND?? I returned the hearing aids ( I ordered on 9/7/23, order # 144189) and followed all of the protocols for the return to ensure I received a full refund. This return was accepted by Bossa on Nov. 13,2023 and it is now April 30, 2024 and with over 23 emails exchanged, I have yet to receive the refund. I keep get promises by the supervisor that Finance has been contacted multiple times yet they cannot tell me when I will receive it. I have received MANY of the same responses that are given on the Trustpilot page, "sorry, we are looking into it," etc, but STILL no refund! I am disgusted by the amount of time I have had to put into getting my money back with NO results! This company should not be TRUSTED!

I am writing this review on behalf of…J. Van Nus I am writing this review on behalf of my elderly mother. She ordered a pair of hearing aids from this company on 27/02/24. Payment was immediately processed on the credit card she provided. It is now 30/04/24 and still no hearing aids. She has contacted them several times on her own and has been given the same standard excuses as related in many other reviews on this site. I sent them a message on her behalf on 21/04/24 asking for a refund. We received a message telling us that her order had been processed on 19/04/24 and were provided a tracking number from US Postal Service. Well that turned out to be another tactic of this company as the product has still not shipped according to the US Postal Service tracking site. We will try and get a refund. From what I have read from other reviews on this site I am not optimistic there will be any positive outcome.

Awful company I ordered a hearing aid months ago. Had to return it due to fit. I’ve been waiting at least 6 months for my. Refund. I did everything that they requested and I’m not getting any results. This company is a SCAM!! No one ever answers the phone.. and yet, they tell me to call them on the last review!

Total scam Total scam! Stay away from this company. Trying to cancel order has been impossible. An easy process you would think would be easy but nope. Looks like I'll be out 180.20.