Good tool for Sales Effectiveness and Efficiency We have being using Xactly since a year now. Our sales team loves the s/w and we keep improving our delivery capability every 3 months. Xactly is a very customer oriented company with focus on solving real issues that sales compensation team face on a day to day basis. Our Sales team love the tool hands down. I am not a big fan of their customer support team in some cases. Tools like Analytics look good on paper but can be deceptively hard to implement.

3 Companies down and still work with Xactly I implemented Xactly at Zendesk, then at Pandora, and then moved to Marketo who already had Xactly. The one reason I always recommend Xactly is because their free support for customers is amazing. I've had the best experience and it does not compare to any other vendors (Callidus / Oberro / Varicent). Xactly is easy to use, the courses they have online and at the San Jose location are really helpful. There are some difficulties as is with any company because comp plans vary so greatly from company to company that those difficulties are easy to overlook. The implementation team and the contractors Xactly works with are excellent.

Great Compensation Tool I have used the Xactly Incent product for the last 5 years. Over that time, there have been significant changes/upgrades to the product. They have re-designed the user interface to make the software more user friendly. This has provided the sales team a quick view into how they are performing. The ability to use the product via app on an iPad provides additional functionality for those individuals who work outside of the office in field sales. The staff is very knowledgeable and helpful. The Analytics tool provides the ability to create ad-hoc reports at a moments notice.

Xactly Incent works for us! We rolled out Xactly Incent a little over a year ago and although we had some challenges due to the complexity of our compensation model, the implementation team was extremely professional and collaborative. Our Sales Managers and Sales Representatives place high value in being able to see their performance and payouts in one central location and are increasingly motivated as a result. As an administrator I find the tool easy to customize, depending on the change that is required. However for more complex changes, the Xactly Support team can be easily reached for best practice feedback. I would like to see improved analytics as there are some limitations in the linking of data tables. Also a mid to advanced knowledge of SQL programming is required to create reports therefore leaving the average person contacting Xactly Support for assistance. Which is readily available I might add! Some tips for your Xactly implementation is to include Analytics in the scope of work and integrate Xactly into the data systems as much as possible. Keeping performance data real-time is the real key to motivation.

Xactly is the exact company to work with.... I am an Xactly customer since 2012 - first with a company in Boston area using Xactly Express and second with a company in the Bay Area using Xactly Incent. Both these products are amazing and I simply love working on them. More than the products, the team is Xactly is really great to work with. The team helps in the best possible way. I wish Xactly and the team great success.