Absolutely awful experience Absolutely awful experience. First off, they employ deceptive tricks to get you to purchase their shipping insurance product. It was preselected to opt out rather than opt in and was in no way apparent that the selection was preselected. The cost was only $6 but it feels very unethical the way they handle it. If they feel like it is such a benefit to customers than build it into your price or make it opt in only and you’ll see how few customers truly value this option. Second, it wasn’t until several days after my order was placed did they tell me my selection was unavailable leaving me to scramble for an alternative. Very unsatisfied with this company.

Won't contact you back?! Have gone WAY downhill! Their change to the shoe design unfortunately made the Roam shoes go from fitting me perfectly to NOT AT ALL. They're just for wide feet now & are super awkward. But the main thing is that despite them saying they have free returns & exchanges, it took a few day to get an email with an RMA. BUT, they didn't even bother to attach a shipping label (which their site seems to indicate they'll do) or to include a return address so I could ship it on my own. It's been 6 days now since I've emailed them multiple times and tried to chat with them during live hours and I have gotten NO RESPONSE!

Great customer service Recently purchased my 6th pair of Kurus. Needed to exchange the shoes for a smaller size. Had trouble navigating the return process so I texted Kuru. Josh got back to me immediately. Sent me a return shipping label and placed the order for a different size. Impeccable customer service. Thanks Josh!

I bought a pair of Quest boots from… I bought a pair of Quest boots from Kuru about two years ago. The stitching on the uppers failed about the third time I wore them. The company sent me new pair under the warranty and told me to keep the first pair. I repaired the stitching myself an saved the second pair for later use. Eventually after about 6 months the stitching in the first pair failed completely although there was no discernible wear to the soles. I started wearing the second pair and within about 6 months or so the stitching started to fail again eventually completely. These boots were not inexpensive but they are of extremely poor quality. Camilla at Kuru could do nothing to make this right. I have a pair of American made hiking boots that I have had for twenty years . The soles are badly worn but not a single stitch has failed. These, unfortunately are of cheap Chinese construction.

Very disappointing and exhausting experience!! I am in Australia In ordered 2 pairs of shoes a pair of sandals and a pair of socks I waited and waited and kept emailing no replies eventually get my package delivered notification look all around house nothing go to post box there is a small box containing sunglasses? Then took 10 days of emails before anyone responded I asked to reorder only to be told there are no shoes?? Then said I could keep the sunglasses and receive a 40% refund or return the item for a full refund! Customer service is appalling and exhausting! So can’t review the actual shoes only the company. I don’t see why I have to send a pair of sunglasses back to get my refund none of this is my fault I won’t be paying postage. And they locked my account so I couldn’t access for proof of order