Too hard of a footbed, uncomfortable & unyielding on cement floors The shoes feel and look of good quality materials. I found the break-in period did nothing to help with my plantar fasciitis. It was since day one I found the footbed hard and unyielding. I work on cement floors all day and could never get past a 1/2 shift before needing to swap out and wear a different pair of shoes. I ordered prior to changing my position from office to sales floor so by the time I got through the break in period it was past 45 days and KURU wouldn't refund even though the shoes are nearly new. This is the 2nd time I gave Kuru a try and will not bother with this brand again.

honest real warranty purchased a pair of shoes and they did not work for my wife didn't think I would get a refund put Caren made it right thank you in todays world its hard to find a honest company thank you

Great customer service Recently purchased my 6th pair of Kurus. Needed to exchange the shoes for a smaller size. Had trouble navigating the return process so I texted Kuru. Josh got back to me immediately. Sent me a return shipping label and placed the order for a different size. Impeccable customer service. Thanks Josh!

Best Customer Service I purchased my Kuru back in 2021, and at that time I was disappointed with the purchase, so I raised my concerns. At that time for whatever reason the case was not given much attention. But to my surprise in Aug of 2023, I got a call from Kuru associate Annette stating they really want to make things right by offering me a pair of shoes of my choice. I was really surprised by the gesture and honestly, I felt that this company is truly looking into all their surveys. I am truly impressed, and I am looking forward to my new shoes. Thank you!

So misleading I ordered some shoes for a trip, with enough time built in to break them in first. I paid for expedited shipping so I expected them quickly. When I had not received notification of shipping by EOD of the business day they should have shipped, I called to see if my order could be cancelled. She said it would be. However, she failed to tell me that the shoes had already shipped and I would still be charged for the expedited shipping. It arrived in my city and was sent back to the retailer. If I had known it had shipped and I would still be charged shipping, I would have at least tried them on. Frustrating waste of $30.