My fridge died the end of May My fridge died the end of May, and the contractor recommended it be replaced. After Landmark finally decided to do that they sent us $500.00 and after a poor review the case was reconsidered by Tiffany Nguyen and now they are sending a check for $699.00 that covers the new fridge we purchased. I feel bad it took a bad review to get what we should have received in the first place.

Washing dishes by hand Recently moved into a house with an appliance warranty from Landmark. Dishwasher was not working so paid the $75 service call. Technician releveled unit but center wand was not working properly and dishes were not getting cleaned. Being told by Landmark part is no longer available and they are offering no replacement only a cash settlement of $77.65. That is $2.65 after deducting service charge. Run from these people and do not accept a warranty from a realtor from this company.

Beware!! Called out Landmark to check central air/furnace blower since unit was shaking and making noise. Service technician found motor bearing going bad but stated that landmark would not pay until unit stopped working. By the time the blower unit might stop working it might cause much greater damage. Called out a independent contractor to replace blower. Not much use in warranty.

Always given the runaround by their… Always given the runaround by their agents that are so difficult to understand due to the company using a call center in another country. Not worth the headache. This last incident occurred yesterday. I have some blockage in the main drain and no access to water or toilets. I called in an emergency and still waiting 24 hours later. I was told there wasn’t anything they can do. They aren’t willing to contact an emergency contractor. I could’ve gotten someone out here on my own dime and I wouldn’t have to spend $$$ on a 2 night stay at a hotel.

Very poor communication with customers… Very poor communication with customers regarding their service request. They give you no updates on pending service calls or when ordered parts will be available. They have a difficult time reaching their own service vendors by phone and communicate mostly through emails etc.