Always given the runaround by their… Always given the runaround by their agents that are so difficult to understand due to the company using a call center in another country. Not worth the headache. This last incident occurred yesterday. I have some blockage in the main drain and no access to water or toilets. I called in an emergency and still waiting 24 hours later. I was told there wasn’t anything they can do. They aren’t willing to contact an emergency contractor. I could’ve gotten someone out here on my own dime and I wouldn’t have to spend $$$ on a 2 night stay at a hotel.

company does not deal honestly Landmark is a classic example of an insurance company that makes money by finding ways to deny claims. I was a loyal customer for over a year and finally called on them to fix a leak in my washing machine. They decided my claim was excluded "secondary damage" because a defective spring broke, causing another part to crack. This is a totally twisted reading of the policy, but good luck fighting that when you are scrambling to get your washer repaired so you can keep your kids in clean clothes. Landmark is NOT there for you when you need them. Buyer beware.

Very poor communication with customers… Very poor communication with customers regarding their service request. They give you no updates on pending service calls or when ordered parts will be available. They have a difficult time reaching their own service vendors by phone and communicate mostly through emails etc.

If I could give a 0 stars I would If I could give a 0 stars I would. I called yesterday because our AC is out and it 100 degrees outside and 85 degrees inside. They have ONE contractor that they use in our ENTIRE area, ONE! We are in Boise, there are 1,000 HVAC companies around us. Their ONE contractor isn’t available for A WEEK!!!!! And they refuse to let us call someone else and get reimbursed. TERRIBLE! DO NOT USE these guys!

Denied Claim. Nickle and Dimed. Fee to cancel. Denied claim on as what was going on with my shower "was covered" there was a line item in the policy explicitly excluding "cracked shower pan". I cancelled my policy because this was my second issue with them. Previously I tried to get the maintenance scheduled for my AC unit and they said it was "too early" to schedule it. I called again and they said it was "too late". They charged me $75 to cancel the policy, even though I had refund owed to me for cancelling mid-month. They said I forfeited the refund because I had an earlier claim paid out of $340 for a broken seal on the washing machine. I also paid my $70 service fee for that appointment. Scummy company. Steer Clear!