Denied Claim. Nickle and Dimed. Fee to cancel. Denied claim on as what was going on with my shower "was covered" there was a line item in the policy explicitly excluding "cracked shower pan". I cancelled my policy because this was my second issue with them. Previously I tried to get the maintenance scheduled for my AC unit and they said it was "too early" to schedule it. I called again and they said it was "too late". They charged me $75 to cancel the policy, even though I had refund owed to me for cancelling mid-month. They said I forfeited the refund because I had an earlier claim paid out of $340 for a broken seal on the washing machine. I also paid my $70 service fee for that appointment. Scummy company. Steer Clear!

Always given the runaround by their… Always given the runaround by their agents that are so difficult to understand due to the company using a call center in another country. Not worth the headache. This last incident occurred yesterday. I have some blockage in the main drain and no access to water or toilets. I called in an emergency and still waiting 24 hours later. I was told there wasn’t anything they can do. They aren’t willing to contact an emergency contractor. I could’ve gotten someone out here on my own dime and I wouldn’t have to spend $$$ on a 2 night stay at a hotel.

AC out AC out Called landmark about our AC not working, they assigned the claim to DR. Rescue. DR. Rescue took weeks to show up, I stated to Landmark the house is unconformable to be in and we have little children. Landmark approved us for a $200 reimbursement for a portable AC unit (good luck finding one for $200), after submitting my receipt I still have not received that $200 and its been over 2 months. AC is still not fixed properly; DR. Rescue will not update the file. I will not be renewing my policy with Landmark or their sister company American Home shield.

Negative 3 stars. Id go lower if I could. They lie don't send you any fine print in advance and the coverage won't replace a single item. Them again they deny your claim anyway and in my case ( a pool/hot tub) they don't have any one in THE ENTIRE STATE that's willing to work with them because of refusal to pay, late payments and underpayment. Bait and switch in the dictionary has a picture of their logo.I hope oregon shuts them down again and permanently this time

Very poor communication with customers… Very poor communication with customers regarding their service request. They give you no updates on pending service calls or when ordered parts will be available. They have a difficult time reaching their own service vendors by phone and communicate mostly through emails etc.