Every Single Step is Painful We have had Landmark for years and they are horrible. While I was deployed they left my wife without working AC in the heat of an Arizona summer (later lost a class action lawsuit for leaving thousands of customers in similar situation). The latest issue is the constant struggle arguing over repair or replacement of appliances. Every single step is painful and I can’t take it anymore. This last round I had to file with the Better Business Bureau and the Arizona Attorney General Consumer Protection Office just to get them to have a reasonable conversation. Use them at your own risk. After this last round no coverage has to be better than the pain I get from dealing with them.

Very poor communication with customers… Very poor communication with customers regarding their service request. They give you no updates on pending service calls or when ordered parts will be available. They have a difficult time reaching their own service vendors by phone and communicate mostly through emails etc.

Landmark Warranty is the worst company… Landmark Warranty is the worst company I Have ever dealt with. I filed a claim for my electrical panel. Landmark sent out their contractor who diagnosed the problem stating some of the breakers were melted and the entire panel needed to be replaced as it was a fire hazard. The contractor submitted a complete report with photos to Landmark same day. Landmark said they required a second opinion, it’s been over a week with no second opinion or resolution. You can’t escalate the issue beyond customer service. They even told me their Contractor Relations dept does not have any phones and can only be reached via email, to which they NEVER respond. Really??! So after 2 weeks I’m dealing with a fire hazard to my home with no resolution or help from Landmark Warranty. NEVER USE THIS COMPANY!!!!! I will file a complaint with the Consumer Business Bureau.

I have had landmark for 15 months I have had landmark for 15 months. In total i have had 4 plumbing claims..all fixed within 2-3 days of opening a claim. HVAC unit claim opened...the heat is working intermittenly. Their contractor wrote up problem with compressor and txv switch. I have had this unit serviced 5 times its less than 10 years old...including this summer and landmark is denying any repairs because of sort of secondary damage?? They look for any reason to decline an expensive repair.

Washing dishes by hand Recently moved into a house with an appliance warranty from Landmark. Dishwasher was not working so paid the $75 service call. Technician releveled unit but center wand was not working properly and dishes were not getting cleaned. Being told by Landmark part is no longer available and they are offering no replacement only a cash settlement of $77.65. That is $2.65 after deducting service charge. Run from these people and do not accept a warranty from a realtor from this company.