Always given the runaround by their… Always given the runaround by their agents that are so difficult to understand due to the company using a call center in another country. Not worth the headache. This last incident occurred yesterday. I have some blockage in the main drain and no access to water or toilets. I called in an emergency and still waiting 24 hours later. I was told there wasn’t anything they can do. They aren’t willing to contact an emergency contractor. I could’ve gotten someone out here on my own dime and I wouldn’t have to spend $$$ on a 2 night stay at a hotel.

AC replacement AC replacement. I have been working with Landmark for three months now on an issue involving our AC. 1. They had no service providers near my location. (Find a contractor near your location) Three separate contractors verified the unit needed to be replaced. 2. Landmark wants to talk to contractors. However, the contractors would hang up after 15 minutes on hold. They have a job to do. 3. Landmark knows this and keeps the contactors holding knowing they will hang up. 4. Can you provide the contact information on your closest service provider to me? I'll pay for the travel. 5. "I can only provide contact information on a provider near you. Since there are no contractors near you, I cannot provide this information

One of the worse experiences with a… One of the worse experiences with a home warranty insurance. Reported AC never did they communicated their contractors did not served my area, until I called and had to wait 24-48 hrs from the second call.. 3 days later get a call from another contractor stating the same. On the phone for over 30 min to file a claim..Please stay away from this insurance!!

Every Single Step is Painful We have had Landmark for years and they are horrible. While I was deployed they left my wife without working AC in the heat of an Arizona summer (later lost a class action lawsuit for leaving thousands of customers in similar situation). The latest issue is the constant struggle arguing over repair or replacement of appliances. Every single step is painful and I can’t take it anymore. This last round I had to file with the Better Business Bureau and the Arizona Attorney General Consumer Protection Office just to get them to have a reasonable conversation. Use them at your own risk. After this last round no coverage has to be better than the pain I get from dealing with them.

Landmark has been terrible to work with… Landmark has been terrible to work with and I would advise not going with them. Their support call staff was unprofessional. Not only did they actively avoid solving my problem but have now made it so that I will receive ZERO value from the warranty leading us to loose out on thousands of dollars in home repairs that should have been covered by our warranty. This has been extremely frustrating!