Every Single Step is Painful We have had Landmark for years and they are horrible. While I was deployed they left my wife without working AC in the heat of an Arizona summer (later lost a class action lawsuit for leaving thousands of customers in similar situation). The latest issue is the constant struggle arguing over repair or replacement of appliances. Every single step is painful and I can’t take it anymore. This last round I had to file with the Better Business Bureau and the Arizona Attorney General Consumer Protection Office just to get them to have a reasonable conversation. Use them at your own risk. After this last round no coverage has to be better than the pain I get from dealing with them.

Landmark Warranty is the worst company… Landmark Warranty is the worst company I Have ever dealt with. I filed a claim for my electrical panel. Landmark sent out their contractor who diagnosed the problem stating some of the breakers were melted and the entire panel needed to be replaced as it was a fire hazard. The contractor submitted a complete report with photos to Landmark same day. Landmark said they required a second opinion, it’s been over a week with no second opinion or resolution. You can’t escalate the issue beyond customer service. They even told me their Contractor Relations dept does not have any phones and can only be reached via email, to which they NEVER respond. Really??! So after 2 weeks I’m dealing with a fire hazard to my home with no resolution or help from Landmark Warranty. NEVER USE THIS COMPANY!!!!! I will file a complaint with the Consumer Business Bureau.

I sincerely wish there was a “ less… I sincerely wish there was a “ less than 1 star” Option. After sending a contractor out for a range repair, the supposed repair resulted in my oven catching fire. I reported the issue to both the contractor and to Landmark and also requested a callback from a supervisor because the individual that responded to the service appointment was being guided through the repair virtually by someone on the other end of his phone. It was very clear that the “technician” at my home was not experienced enough to work independently. The initial service call took place Oct. 12, 23 and today is Nov. 14, 23 and to this moment I have no cooking source and no assistance from Landmark. Apparently there has been no supervisor available for an entire month! Buyer beware when considering Landmark Home Warranty and be extremely careful utilizing the services of Exmore Repair Services. Alex is a very kind young man but definitely doesn’t know what he’s doing. Maytag has instructed me to refrain from plunging in my range as it was left in a very dangerous state. SO MUCH FOR HAPPY HOLIDAY MEALS AT OUR HOUSE 💔

My fridge died the end of May My fridge died the end of May, and the contractor recommended it be replaced. After Landmark finally decided to do that they sent us $500.00 and after a poor review the case was reconsidered by Tiffany Nguyen and now they are sending a check for $699.00 that covers the new fridge we purchased. I feel bad it took a bad review to get what we should have received in the first place.

Awful - avoid at all cost Called for A/C repair on Sunday. The guy came out Monday & said we needed a motor & that he would order it. (I had to beg him to come out). He promised to come on Wednesday to repair - he never came. I called the co & they said he had never requested the part. I cancelled the policy on Thursday. Everyday our high temperature was over 100 degrees. Don’t do business with this company. Their installer lied to me twice.