Very good experience I reused one of my frames. I only paid a fraction of what it would have cost me at any of the other famous eyeglass labs. My order was timely and accurate. I will definitely be back to place my next order with them. I highly recommend them.

Excellent customer service The first lenses were difficult for me to use for reading purposes. I called and spoke to a customer service person who gave me suggestions on a different type of lens. The second pair of lenses work great. The customer service folks were nice and helpful. I found it difficult to hear all but one of the folks I spoke with. The audio on the other calls were muffled making communication challenging so I switched to email correspondence.

Tracking package is unnecessarily… Tracking package is unnecessarily difficult. You don't even send the tracking number, and then you ask me to link my Google account, etc.. On top of that, your service takes way too long to deliver the product.

I ordered and paid in full including… I ordered and paid in full including expedited shipping fee for an order I made, and sent in my frames and paper work to them via USPS priority mail. A few days later I got 2 Confirmation emails informing me that they received my frames and paper work, and that production on my glasses had begun. It clearly stated that ETA for completion was 1 to 5 Business days. On the 5th day when I hadn't heard from them, I contacted them via email & phone to check on the order progress. Later that day they they left a message on my phone telling me my order was still in the early stages of completion because foe the past few days their lab was closed to to religious observance. I was then told to check with them next week and they may be able to tell me more...Next week will put me way past the POSTED ETA completion time of 1-5 Business days, and I desperately need my glasses...*Note: I do not anywhere posted on their site a prevision for work stoppage on a valid order do to religious observance...

Affordable price and excellent customer service. I had purchased lenses and frames from LensesRX three times, their price is affordable. And I am always satisfied with the products as well as the customer service.