Excellent customer satisfaction focus Excellent customer satisfaction focus. Sometimes things don't go as planned, but the team at Eyekeeper proactively follows up. My shipment was delayed, and since I'm used to long delivery times when waiting for stuff produced outside of Europe, I didn't pay much attention. The team at Eyekeeper thought otherwise and sent me an e-mail to excuse the apparently lost package, asking me if I wanted a refund or a resend. I went for the latter. Turns out I get both shipments in the end... I offered to return the second set of sunglasses, but Eyekeeper offered me to keep them.

The focal length was correct The focal length was correct. The frames fit very well. I am using them regularly and I like the glasses.

Great customer service Great customer service, so helpful and fast in dealing with my request. Highly recommend and will be buying again.

Sizing problem? No problem! Had a sizing problem and Eyekeeper solved my problem completely for me. I neglected to notice that the glasses come in different widths and sizes and I guess I got the average size? I needed a smaller size but didn't contact them until I had used the glasses and disposed of all the packaging. They have offered me a partial refund which I will use to purchase a more favourable size. I'm happy! What great customer service!!

I can see clearly now! I ordered my glasses after seeing them advertised on Insta, ordered on 09 January they arrived 20 January. Unfortunately my husband took in the package and put it somewhere obscure. I've only just found them today (15 Feb). I emailed Eyekeeper yesterday to find out when they'd be delivered and wondering if I'd bought from a dud business. They replied very swiftly with a photo of my parcel outside my front door so I went in a search and found them! They are great! I'm wearing them now. They feel solid and yet flexible, the colours are bold and the lenses very clear and accurate. I'm so pleased with the purchase and the companies diligent customer service.