When ordering the Lens When ordering the Lens, the lens height of the lens was beyond the current available sizes. Mia from "Eyekeeper" was able to explain the required measurements of height, width, and bridge width of my spectacles. Unfortunately, as their product range was unsuitable, was happy to do a refund. With her assistance and the time resolved, I am grateful with the extra time taken.

Slow delivery and poor quality lenses. The delivery took about 12 days - which is not clearly stated on the site. It only has a vague 'will be dispatch within 2-3days' copy on the website. Also the quality of the lenses is sooo disappointing. I was hoping to use these a bit more broadly - for instance when working on my computer - not a chance. These can only be used when reading something about 30cm away. The frames are nice and bright though. I didn't expect miracles for the price, but I did expect more.

I can see clearly now! I ordered my glasses after seeing them advertised on Insta, ordered on 09 January they arrived 20 January. Unfortunately my husband took in the package and put it somewhere obscure. I've only just found them today (15 Feb). I emailed Eyekeeper yesterday to find out when they'd be delivered and wondering if I'd bought from a dud business. They replied very swiftly with a photo of my parcel outside my front door so I went in a search and found them! They are great! I'm wearing them now. They feel solid and yet flexible, the colours are bold and the lenses very clear and accurate. I'm so pleased with the purchase and the companies diligent customer service.

Excellent customer satisfaction focus Excellent customer satisfaction focus. Sometimes things don't go as planned, but the team at Eyekeeper proactively follows up. My shipment was delayed, and since I'm used to long delivery times when waiting for stuff produced outside of Europe, I didn't pay much attention. The team at Eyekeeper thought otherwise and sent me an e-mail to excuse the apparently lost package, asking me if I wanted a refund or a resend. I went for the latter. Turns out I get both shipments in the end... I offered to return the second set of sunglasses, but Eyekeeper offered me to keep them.

Great customer service Great customer service. Had a problem with broken hinge: Sent me not one, but TWO new pairs AND cases. GREAT Comms too! 🙌