When ordering the Lens When ordering the Lens, the lens height of the lens was beyond the current available sizes. Mia from "Eyekeeper" was able to explain the required measurements of height, width, and bridge width of my spectacles. Unfortunately, as their product range was unsuitable, was happy to do a refund. With her assistance and the time resolved, I am grateful with the extra time taken.

Great customer service When I contacted the team to let them know I didn’t receive my order, they revealed to me that it had in fact been sent to my previous address( my mistake entirely). However they very kindly offered to either refund or replace my original order much to my surprise as I had considered it “ lost”. Full marks for great customer service.

Order never arrived even though they… Order never arrived even though they state that order has been delivered Unable to talk to anyone They give a link to an app called shop which next to useless Will strongly recommend not ordering from this company No after sales service

Excellent customer satisfaction focus Excellent customer satisfaction focus. Sometimes things don't go as planned, but the team at Eyekeeper proactively follows up. My shipment was delayed, and since I'm used to long delivery times when waiting for stuff produced outside of Europe, I didn't pay much attention. The team at Eyekeeper thought otherwise and sent me an e-mail to excuse the apparently lost package, asking me if I wanted a refund or a resend. I went for the latter. Turns out I get both shipments in the end... I offered to return the second set of sunglasses, but Eyekeeper offered me to keep them.

Long wait time for delivery!!! I ordered progressive readers and it has taken a week so far - still waiting!! For the price I should have purchased locally on the high street. Seems from other reviews they are being shipped all the way from China - not sustainable at all - so they should remove this claim from their website... I would NOT recommend.