Annie
GBSizing problem? No problem! Had a sizing problem and Eyekeeper solved my problem completely for me. I neglected to notice that the glasses come in different widths and sizes and I guess I got the average size? I needed a smaller size but didn't contact them until I had used the glasses and disposed of all the packaging. They have offered me a partial refund which I will use to purchase a more favourable size. I'm happy! What great customer service!!
Sonia Vargas
GBLong wait time for delivery!!! I ordered progressive readers and it has taken a week so far - still waiting!! For the price I should have purchased locally on the high street. Seems from other reviews they are being shipped all the way from China - not sustainable at all - so they should remove this claim from their website... I would NOT recommend.
Reece Williams
GBGreat customer service Great customer service. Had a problem with broken hinge: Sent me not one, but TWO new pairs AND cases. GREAT Comms too! 🙌
Anita
GBI can see clearly now! I ordered my glasses after seeing them advertised on Insta, ordered on 09 January they arrived 20 January. Unfortunately my husband took in the package and put it somewhere obscure. I've only just found them today (15 Feb). I emailed Eyekeeper yesterday to find out when they'd be delivered and wondering if I'd bought from a dud business. They replied very swiftly with a photo of my parcel outside my front door so I went in a search and found them! They are great! I'm wearing them now. They feel solid and yet flexible, the colours are bold and the lenses very clear and accurate. I'm so pleased with the purchase and the companies diligent customer service.
Claire
GBExcellent Customer Service Loved my glasses from Eyekeeper but after a few weeks they broke. However after contacting them and explaining the problem they arranged to send me a replacement pair!!! So happy with the service I received and the speed in which they dealt with the issue. Would highly recommend.