I was contacted by your support team to… I was contacted by your support team to let me know that there were some inconsistancies in some of my test numbers and asked me if I wanted to use these or their corrected numbers. I wasn't aware of this and I was very impressed that you notified me to let me know about this option. I chose your corrected numbers and are now waiting to see how my new Try-On glasses perform. A great example of what "Customer Support" should look like.

Impressed with the Vision Check! I'm impressed with how well this device works! I recently had a professional eye exam done, and my results were very close to what I got from the EyeQue Vision Check. There's a bit of a learning curve to get the positioning of the device correct, but once you get the hang of it, the results are quite accurate for single-vision prescriptions.

Overcharged for product Overcharged for product. Company did not respond to request to correct improper billing (waited over 2 weeks for any kind of response). My credit card is now handling the disputed charge. Update 11/22/23. EyeQue reached out to me. The billing issue was technical in nature and was related to their recent integration with Linneo vision benefits which I was using. I bumped up my rating to 4 stars deducting 1 star because of the missing email. There was probably a problem with the web form on EyeQue's website used for submitting my request to them. This could have been avoided by telling users on that form that they will receive an acknowledgement email after submission (I'm not sure if they currently send an acknowledgement email). In my case this would have avoided my feeling of being ignored and resorting to contacting my credit card company.

I supported your new product… Love your original product. Works great for me. I supported your new product development on Kickstarter. I understand that you are under review by the US government and that is taking longer than expected for approval in the US. I asked you to ship to Israel, but since I still use the US Play store that wouldn't work. Why can't you find another app distributor for me, instead making me wait for US approval?

In my experience the product works well…for basic prescriptions In my experience the product works well for single lens prescriptions - I had no problem with my test glasses. But when I used the results to order my progressive lenses unfortunately I did not have good results. I think it's a great idea and was really hoping it would work for me. If you have a basic prescription I would definitely recommend you give it a try.