Overcharged for product Overcharged for product. Company did not respond to request to correct improper billing (waited over 2 weeks for any kind of response). My credit card is now handling the disputed charge. Update 11/22/23. EyeQue reached out to me. The billing issue was technical in nature and was related to their recent integration with Linneo vision benefits which I was using. I bumped up my rating to 4 stars deducting 1 star because of the missing email. There was probably a problem with the web form on EyeQue's website used for submitting my request to them. This could have been avoided by telling users on that form that they will receive an acknowledgement email after submission (I'm not sure if they currently send an acknowledgement email). In my case this would have avoided my feeling of being ignored and resorting to contacting my credit card company.

Great product if you can get it to work and can find it on their websites. My first "electric" tester worked for 3 seconds. The replacement was doa. I ended up using the manual one which was difficult to use but did a great job of revealing my optometrist's big mistake and enabled me to get agreat pair of glasses. My biggest complaint I have is with their websites. It took me nearly half an hour to find what I wanted because it kept showing me "blips" of their products rather than everything at once.

Wonderful Tools, if followed to the letter, will get you the glasses/contacts/eye correction you want or need, without the cost of traditional eyecare visits. You can learn a lot about 'eyeglass numbers' and so much more, as well. Truly educational and very much worth the time and cost.

Don't hesitate to give EyeQue a try The testing equipment is fairly easy to use....it does take a few test runs to get the hang of it. The EyeQue numbers that you receive from the test are accurate as I have already received new glasses ordered online with the testing results. Love the option to get the try-on glasses for a low cost. They allow you to test the EyeQue numbers for accuracy without having to purchase more expensive glasses only to find the prescription isn't correct. Plus they could be used in an emergency situation if your glasses are broken or lost until you could get a new pair.

Excellent Results Excellent Results. I worked with Denzel during my first time using the tools and he helped me understand the results. EQ customer service is impeccable, and Denzel and I partnered very well. My end result was very satisfying. I ended up with a computer EGN and a single-vision (far) EGN. I am now awaiting two new fantastic cat-eye frames and I cannot wait to wear my new glasses!