Overcharged for product Overcharged for product. Company did not respond to request to correct improper billing (waited over 2 weeks for any kind of response). My credit card is now handling the disputed charge. Update 11/22/23. EyeQue reached out to me. The billing issue was technical in nature and was related to their recent integration with Linneo vision benefits which I was using. I bumped up my rating to 4 stars deducting 1 star because of the missing email. There was probably a problem with the web form on EyeQue's website used for submitting my request to them. This could have been avoided by telling users on that form that they will receive an acknowledgement email after submission (I'm not sure if they currently send an acknowledgement email). In my case this would have avoided my feeling of being ignored and resorting to contacting my credit card company.

EyeQue's customer service is second to none! Your customer service is second to none! The online chat service tech knew his product well and easily guided me through my difficulty. Even after the problem was solved and I had used my EyeQue for testing, he reached out to me via email to verify that my results were accurate and consistent. Wow! If only every customer service department could be this knowledgeable, helpful and friendly! I don't know how my experience could have been any better.

The test glasses I received are… The test glasses I received are literally unwearable. They warp my vision, as if the curve of the lens is wrong.

I supported your new product… Love your original product. Works great for me. I supported your new product development on Kickstarter. I understand that you are under review by the US government and that is taking longer than expected for approval in the US. I asked you to ship to Israel, but since I still use the US Play store that wouldn't work. Why can't you find another app distributor for me, instead making me wait for US approval?

Excellent Results Excellent Results. I worked with Denzel during my first time using the tools and he helped me understand the results. EQ customer service is impeccable, and Denzel and I partnered very well. My end result was very satisfying. I ended up with a computer EGN and a single-vision (far) EGN. I am now awaiting two new fantastic cat-eye frames and I cannot wait to wear my new glasses!