Dreadful Experience Order 1511916 placed on 16 March 2023: On18th March, I received a message telling me my order has been shipped - most impressive On 25th March, a week later than shipment, I received tracking details - worrying: tracking said "with supplier" On 25th March, I responded to that email to say that Yodel had not received the package On 27th March, I alerted you that I had been in touch with Yodel, who still had not received my order Today, their tracking still says "with supplier" I am unable to phone you; I am unable to livechat with you; you do not respond to emails. Best 24/7 Customer Support you show on your site - a blatant lie

No delivery zero customer service Order completed on the 26 April still not delivered 11 days later and counting. No email response to my query of order - nothing. No contact telephone number on webpage. This review of their poor customer service is my only recourse to get some response.

Good Product, poor service The glasses themselves were fine when delivered. However, the delivery was later than the stated delivery time; my order disappeared from their website, so I was unable to check it, and when I contacted them about the delay, I recieved no reply. So good glasses, poor service.

Waiting Can't give a review on glasses yet as I haven't received them. Ordered on 4th September, 15 days later still waiting. I'm mainly disappointed because when ordering the glasses it stated they would be ready in 6-9 days, I'd rather it said minimum 2 weeks then at least I would have known a timescale.

Lacking in customer support/care The communication with this company was absolutely abysmal! Received my order eleven days after I was sent a text to say my order had been dispatched. Customer support/care was extremely unhelpful. Such a shame, because the glasses are what I ordered. Would have been 5 stars if it wasn’t for the customer care or lack of.