There is an error with my prescription There is an error with my prescription. I have emailed but have not had a response. Update Feb 2023 - Glasses Hut ignored my emails but did eventually respond to my website submission. After some dialogue, they did send the correct item with the correct prescription. Overall, I think there are better companies providing this product.

Lacking in customer support/care The communication with this company was absolutely abysmal! Received my order eleven days after I was sent a text to say my order had been dispatched. Customer support/care was extremely unhelpful. Such a shame, because the glasses are what I ordered. Would have been 5 stars if it wasn’t for the customer care or lack of.

Good prices for quality frames Good prices for quality frames. Delivery time was good. On the whole, completely satisfied.

Excellent quality I was able to see how my new glasses would look on a downloaded self portrait before I ordered. Big range of frames. They were supplied quickly to my prescription. They fit well and many people have said how good they look. They are comfortable, light and most importantly provide perfect varifocal vision.

Substandard & untrustworthy. Substandard, damaged pair of glasses received! Photo and first email on day of receipt (with request for return of spectacles & refund) ignored! Follow-up email also ignored! NO POSTAL ADDRESS OR PHONE NUMBER supplied on website! DO NOT TRUST THIS SELLER!