Good Product, poor service The glasses themselves were fine when delivered. However, the delivery was later than the stated delivery time; my order disappeared from their website, so I was unable to check it, and when I contacted them about the delay, I recieved no reply. So good glasses, poor service.

There is an error with my prescription There is an error with my prescription. I have emailed but have not had a response. Update Feb 2023 - Glasses Hut ignored my emails but did eventually respond to my website submission. After some dialogue, they did send the correct item with the correct prescription. Overall, I think there are better companies providing this product.

Cheap, quick Glasses were cheap which of course made me dubious! But used the credit card and after 3-4 weeks (as stated for prescriptions) the glasses arrived and they are great; they were £40 so nothing special but they’ve done just the job and for the price I’m very happy.

Customer service is lacking Unfortunately the glasses were unfit for purpose due to the frames being very small. This was disappointing especially as we spent ages using virtual try ons.This wouldn’t have been reason for 1 star. However we have now contacted Glasses Hut several times to ask how to return, which is stated clearly that we can do on their website, however we have yet to have any replies or acknowledgment.

This was the first time I have used a… This was the first time I have used a online to buy glasses I am really pleased with them I had two pairs they are perfect fit great it was easy to do just picked my frames and sent my prescription and that was it