I hv no complaints at this point in… I hv no complaints at this point in time. My experience with the csr during my attempts to manoeuvre the website was also top of the line. I will continue to be an ardent supporter of Firmoo

Great communication and product Great communication, firmoo caught a mistake I made with my prescriptions being outdated on one of my glasses and fixed it. Glasses are pretty sturdy even for some wire frames

The frames are flimsy and of poor… The frames are flimsy and of poor quality. I ordered varifocal lenses and the transition between the lenses is awful. I can't even use the glasses as a spare set. Never again.

Flimsy and cheaply made Nice glasses but been using them for about a month now and the frames are so flimsy and awful, they're too big and are constantly falling down. Got them resized a few times and they still do it within a couple days. Annoyed as I've only got this pair now and I'm constantly having to balance them on my ears and catch them when I slightly bend and they fall off, really disappointed wont bother again😞 Edit per reply: as I said it's the frames themselves that is the issue (had enough glasses in my life to know) very cheaply made and had them professionally fitted many times now and they just go back the same way after a day. I don't need this generic reply which is trying to say a lot but nothing really. As I said I'm stuck with these as my only pair so cannot return unfortunately but will not order again. Tempted to change to 1 star.

phenomenal customer service I ordered new glasses and USPS messed up somehow and I never received them. However, Jeannie from firmoo had a new set sent out to me within hours! Love the new glasses, great fit and look most importantly affordable!