phenomenal customer service I ordered new glasses and USPS messed up somehow and I never received them. However, Jeannie from firmoo had a new set sent out to me within hours! Love the new glasses, great fit and look most importantly affordable!

From the beginning! From the beginning, the search for frames, the placement and precision factors for my lens prescription, to the concern and care in ensuring the prescription I entered was correct.To keeping me informed with the shipping and deliver of my purchase. A true 5-Star rating to the FIRMOO customer service and satisfaction.

Great communication and product Great communication, firmoo caught a mistake I made with my prescriptions being outdated on one of my glasses and fixed it. Glasses are pretty sturdy even for some wire frames

The frames are flimsy and of poor… The frames are flimsy and of poor quality. I ordered varifocal lenses and the transition between the lenses is awful. I can't even use the glasses as a spare set. Never again.

Great customer service My first order came in on time, well packaged as well. The glasses are very nice, super lightweight, lenses very clear and prescription on point. Unfortunately the frame did not fit well on me at all but customer service is helping me out with credit for the whole amount so I can reorder something smaller. That was a really good first time experience. I will be ordering again