Great communication and product Great communication, firmoo caught a mistake I made with my prescriptions being outdated on one of my glasses and fixed it. Glasses are pretty sturdy even for some wire frames

Flimsy and cheaply made Nice glasses but been using them for about a month now and the frames are so flimsy and awful, they're too big and are constantly falling down. Got them resized a few times and they still do it within a couple days. Annoyed as I've only got this pair now and I'm constantly having to balance them on my ears and catch them when I slightly bend and they fall off, really disappointed wont bother again😞 Edit per reply: as I said it's the frames themselves that is the issue (had enough glasses in my life to know) very cheaply made and had them professionally fitted many times now and they just go back the same way after a day. I don't need this generic reply which is trying to say a lot but nothing really. As I said I'm stuck with these as my only pair so cannot return unfortunately but will not order again. Tempted to change to 1 star.

Great experience I’m very happy with my experience and I’m so happy I decided to write a review! I broke my glasses and was in need of a nice pair of new glasses so I quickly purchased a pair from firmoo. My customer service advisor Madhu (he deserves a big shoutout, he was very nice and understanding) was quick to answer any questions I had regarding the full frame size and etc. However, when the glasses arrived, I didn’t like the blue light lens (way too blue for my liking) however the frame was perfect so Madhu helped me resolve the situation and kindly allowed me to keep the pair they sent me as a spare and quickly offered me a voucher to purchase a new pair!! This was very generous and I’m very grateful :)

From the beginning! From the beginning, the search for frames, the placement and precision factors for my lens prescription, to the concern and care in ensuring the prescription I entered was correct.To keeping me informed with the shipping and deliver of my purchase. A true 5-Star rating to the FIRMOO customer service and satisfaction.

Perfect ! I’ve only been wearing glasses for a few years and was able to get them for free, but wasn’t able to with my new glasses and couldn’t afford to spend £100 on one pair. I found firmoo by looking online and got a pair for £37 including shipping and they’re perfect ! It did take a couple weeks to arrive but if you can wait for new glasses I couldn’t recommend them enough ! Thank you :)