Payment issue Really loved the glasses, when I ordered something went wrong with the payment and I was advised to cancel the order and reorder. I was assured the money for the original order wouldn’t come out of my bank account but it did. After a week of back and forth with customer service it was finally sorted but it took a lot of time to finally get it sorted which has made me wary of ordering again.

Great communication and product Great communication, firmoo caught a mistake I made with my prescriptions being outdated on one of my glasses and fixed it. Glasses are pretty sturdy even for some wire frames

Great customer service My first order came in on time, well packaged as well. The glasses are very nice, super lightweight, lenses very clear and prescription on point. Unfortunately the frame did not fit well on me at all but customer service is helping me out with credit for the whole amount so I can reorder something smaller. That was a really good first time experience. I will be ordering again

My experience was great because of the… My experience was great because of the helpful people I encountered. The time specified was about the time I received my order. I was happy with the glasses deal I got from the company. All the requested features were added.

The best glasses online! I was recommended firmoo by a good friend when my glasses broke. I absolutely fell in love with their website and how easy it is to navigate. I added my size and pd and now it tells me which glassed are "my fit" making it much easier to select some frames. I ended up ordering three pairs: S0165 in clear and rose gold, LKFS4126R in clear pink, both with driving lenses and anti reflective coating, and WT95237 with gradient grey lenses and anti reflective coating. I'm currently waiting for my fourth pair (S0165 again but in black and gold) to come in the mail. I am obsessed with firmoo's glasses and will never look elsewhere for a new frame!! Ps. I paid express shipping and got it in less than 2 weeks. (Ontario Canada) 100% recommend this company my lenses are perfect the prescription is bang on even with a wonky astigmatism. I am impressed and will tell all my friends about firmoo in the future. I get compliments on my glasses all the time!