Payment issue Really loved the glasses, when I ordered something went wrong with the payment and I was advised to cancel the order and reorder. I was assured the money for the original order wouldn’t come out of my bank account but it did. After a week of back and forth with customer service it was finally sorted but it took a lot of time to finally get it sorted which has made me wary of ordering again.

Great experience I’m very happy with my experience and I’m so happy I decided to write a review! I broke my glasses and was in need of a nice pair of new glasses so I quickly purchased a pair from firmoo. My customer service advisor Madhu (he deserves a big shoutout, he was very nice and understanding) was quick to answer any questions I had regarding the full frame size and etc. However, when the glasses arrived, I didn’t like the blue light lens (way too blue for my liking) however the frame was perfect so Madhu helped me resolve the situation and kindly allowed me to keep the pair they sent me as a spare and quickly offered me a voucher to purchase a new pair!! This was very generous and I’m very grateful :)

The best glasses online! I was recommended firmoo by a good friend when my glasses broke. I absolutely fell in love with their website and how easy it is to navigate. I added my size and pd and now it tells me which glassed are "my fit" making it much easier to select some frames. I ended up ordering three pairs: S0165 in clear and rose gold, LKFS4126R in clear pink, both with driving lenses and anti reflective coating, and WT95237 with gradient grey lenses and anti reflective coating. I'm currently waiting for my fourth pair (S0165 again but in black and gold) to come in the mail. I am obsessed with firmoo's glasses and will never look elsewhere for a new frame!! Ps. I paid express shipping and got it in less than 2 weeks. (Ontario Canada) 100% recommend this company my lenses are perfect the prescription is bang on even with a wonky astigmatism. I am impressed and will tell all my friends about firmoo in the future. I get compliments on my glasses all the time!

Good glasses, great customer service. I have ordered glasses a couple of times now - each time the communication is prompt and helpful. I am pleased very happy with the level of customer service that I have received from firmoo. I am equally satisfied with the glasses as well. I will continue to purchase more. I highly recommend. Thank you.

5 star glasses website Glasses easy to order and add prescription. I needed prescription sunglasses. Got 2 pairs with a discount code for £70. Absolutely bargain. Took around 2 weeks to deliver (with bank holiday for Easter) which I thought was great. Glasses came in little bag and then a wee sunglasses box. Good strong material. Prescription is exactly for my eyesight. Great value and couldn’t recommend more. They’ve loads of stylish frames to pick from. Will definitely order again. Have already recommended to family