I love these devices I love these devices. I’m hearing things I haven’t heard in a long time, like my soft spoken grandkids. My online rep has been very helpful. This morning I told him I had trouble the last couple of days. It sounded like I was in a cave. He (JC) led me through changing my wax guards and it solved the problem. I was a little skeptical when I found out everything was done online (including the hearing exam) but everything went like clockwork. I am completely satisfied with the whole process.

Sorry for the former review.... I feel that I was harsh in the review I wrote before. I did not get the information I asked for but looked in my booklet and found what I wanted to know. The person I spoke to was very courteous but I was never contacted with the information I wanted. I have always had a wonderful relationship with hear.com and everyone has been helpful and wonderful to work with. So I want to give the 5 stars that I feel you deserve and I look forward to working with you in the future for any questions I have regarding my hearing aids which I love. Judi Mason

The hearing aids I had just were not working for me The hearing aids I had just were not working for me anymore. I was having a difficult time hearing conversations and not able to understand some words. I saw an ad that Hear.com was having an open house and decided to try them. I received a box in a few days with everything I would need to have a hearing test from Dr Gauthier Scherlizin. He adjusted the hearing aids for me. I told him about sometimes I couldn’t understand words. He did a test of certain words and told me about how I could improve the problem. He sent a list of words to practice everyday 15 minutes and my word recognition would improve and it has. I am grateful to everyone who helped me there.

Returning aids 3 times in 13 months I have had these hearing aids for just over a year now and had to send back for repairs 3 times. The first two times Hear.com had them in their possession for a combined 8 weeks. I'm currently waiting to return them again, for who know how long, due to such a high volume of calls coming in, which make it hard for Hear.com to return a call. When you struggle to hear and the aids you purchased are out of commission for 3 of 13 months, while still making payments, is very disappointing.

Simple and easy I've had aids since 2006. This was an easy experience, since I never left the house to get new aids. So far these are the best I've had. LOVE THEM!