I recently needed an eyesight test and… I recently needed an eyesight test and new glasses at Boots Opticians, Romsey, Hants. (2.4.24 - 13.4.24) and was greatly helped by Sara, Beth and Charlie who gave excellent service and effective guidance of products available. They each went out of their way to ensure I had all the information needed to make effective choices. They took time to share their particular expertise with me which I definitely appreciated - this made for a fautless experience where I received high level, efffective customer service. Well done everyone - you are all a credit to Boots Opticians, Romsey.

Customer Service I have purchased a number of glasses from Handforth Dean, Wilmslow store. I had a problem with my new frames and Daniel and Dale spent time in trying to correct the frames so that my nose was no longer being rubbed. If the problem persists I am to return in a week to choose another frame.

Top level service All 3 team members were excellent today, whilst having my check up for glasses. Aoife , Helen and Ethan looked after me in the Derby City Branch . Very friendly and efficient service .Would highly recommend and will continue to use this Opticians.

Boots Opticians Beckenham Great Team I went to Boots Opticians Beckenham and that is a great team. I have been seen in a minute. They did an eye test very professionally and got a GP referral. The lady who showed me the frames was really patient and kind. They checked all my old frames and lenses if any would be still useful. I ordered two pairs of glasses and one was half-price. Overall great experience, five star!

Appalling customer service This was the first time I had a rye test at Boots Opticians and it was absolutely an appalling experience. I visited Boots Opticians at Shouthside shopping centre at Wandsworth. I felt it was like a factory going and being rushed throughout separate stages. They make you feel that you’re expecting to buy glasses after you’re done and most importantly they don’t give your eye prescription, which you’ve just paid for. Instead, you’d need to phone, email, and phone again for them to send it to you. Not impressed!