James3429 I was served by James ( 3429) in your Richmond store. He gave outstanding customer service. James went out of his way to make sure I left with the right glasses that suited me… he is a credit to Boots

My eye test experience Very friendly staff made me feel at ease chatting to staff I had things in common great selection of glasses at good prices I always go to boots

Lovely people Recently visited the Wolverhampton Branch. Got to say they were excellent and it as a really good experience. The staff were very helpful and kind, really nice to deal with and the optician took the time to tell me that I didn't need to report to DVLA whether I needed reading glasses as well as giving me advice about my new cataract. I've never had this advice before so excellent service.

Boots Opticians Beckenham Great Team I went to Boots Opticians Beckenham and that is a great team. I have been seen in a minute. They did an eye test very professionally and got a GP referral. The lady who showed me the frames was really patient and kind. They checked all my old frames and lenses if any would be still useful. I ordered two pairs of glasses and one was half-price. Overall great experience, five star!

Dissappointing service today from… Dissappointing service today from instore staff.. While seeing to another customer the assistant yelled across the shop and asked me what I wanted which I found quite embarrassing and after starting to explain I was then cut off mid sentence and told to make an appointment. I was tested at boots just over a month ago for long and short distance I opted for two pairs of long distance at a cost of £380 and was trying to order a pair of short distance glasses today but after that embarrassing episode it'll be bye bye boots opticians hello Specsavers from me.