Incorrect time on text message My appointment in store - Ilford - was booked for 4.30pm on 21th May. I received instead a CENTRAL text message the day after indicating (WRONGLY) that the appointment was at 5pm ??!! I checked with the Ilford store and they confirmed that it was booked for 4.30! This had happened to me before. The lady on general enquiries apologised but was unable to find the reason. A real nuisance. Sub-standard service. I’m going to IGNORE their nuisance and incorrect text messages from now on.

Excellent Experience Had my 2 yearly eye test at Boots Bolton yesterday and couldn’t be happier. It was easy to book my appointment on line, the appointment was on time, all the staff were friendly and helpful and nothing was too much trouble. The optician spent time explaining the results of my eye test and answered all my questions and the assistant that helped me select my new glasses was patient, friendly and extremely helpful. There was a great selection of frames and a very good offer available. I would definitely recommend Boots opticians and would like to say thank you to Abdul and Matthew.

5 star service Took my 5 year old for his first eye test and couldnt fault the service and the polite friendly helpful staff from start to finish. My little one was nervous but that quickly changed with the staff interaction with him and was very happy with a choice of sticker at the end lol

Excellent treatment all round. The staff were very friendly and helpful. The optician was very thorough with my examination and kept me informed all the way through the various tests.

Customer Service I have purchased a number of glasses from Handforth Dean, Wilmslow store. I had a problem with my new frames and Daniel and Dale spent time in trying to correct the frames so that my nose was no longer being rubbed. If the problem persists I am to return in a week to choose another frame.