Incorrect time on text message My appointment in store - Ilford - was booked for 4.30pm on 21th May. I received instead a CENTRAL text message the day after indicating (WRONGLY) that the appointment was at 5pm ??!! I checked with the Ilford store and they confirmed that it was booked for 4.30! This had happened to me before. The lady on general enquiries apologised but was unable to find the reason. A real nuisance. Sub-standard service. I’m going to IGNORE their nuisance and incorrect text messages from now on.

Excellent Experience Had my 2 yearly eye test at Boots Bolton yesterday and couldn’t be happier. It was easy to book my appointment on line, the appointment was on time, all the staff were friendly and helpful and nothing was too much trouble. The optician spent time explaining the results of my eye test and answered all my questions and the assistant that helped me select my new glasses was patient, friendly and extremely helpful. There was a great selection of frames and a very good offer available. I would definitely recommend Boots opticians and would like to say thank you to Abdul and Matthew.

Excellent treatment all round. The staff were very friendly and helpful. The optician was very thorough with my examination and kept me informed all the way through the various tests.

My eye test experience Very friendly staff made me feel at ease chatting to staff I had things in common great selection of glasses at good prices I always go to boots

A satisfied customer I had excellent service from both Dan and Sam at Boots Lymington. Dan assisted when I was selecting frames. He was extremely patient as I was being very selective, even taking photos for me as I wanted input from family abroad. He was both friendly and professional. Sam assisted today when I was collecting my glasses. Very efficient as my glasses required a number of adjustments for a good fit. Very satisfied with both my glasses and the service.