Appalling customer service This was the first time I had a rye test at Boots Opticians and it was absolutely an appalling experience. I visited Boots Opticians at Shouthside shopping centre at Wandsworth. I felt it was like a factory going and being rushed throughout separate stages. They make you feel that you’re expecting to buy glasses after you’re done and most importantly they don’t give your eye prescription, which you’ve just paid for. Instead, you’d need to phone, email, and phone again for them to send it to you. Not impressed!

My eye test experience Very friendly staff made me feel at ease chatting to staff I had things in common great selection of glasses at good prices I always go to boots

Lovely people Recently visited the Wolverhampton Branch. Got to say they were excellent and it as a really good experience. The staff were very helpful and kind, really nice to deal with and the optician took the time to tell me that I didn't need to report to DVLA whether I needed reading glasses as well as giving me advice about my new cataract. I've never had this advice before so excellent service.

Top level service All 3 team members were excellent today, whilst having my check up for glasses. Aoife , Helen and Ethan looked after me in the Derby City Branch . Very friendly and efficient service .Would highly recommend and will continue to use this Opticians.

Boots Optician Cribbs Causeway need to up their Game Boots Cribbs Causeway need to Tidy up the waiting areas, Sanitise all the equipment from the Start and quit the Sulky attitude verging on Rudeness when something goes wrong. This applies to the initial Team and Test not the Optician.Will go elsewhere