Perfect Standard Commendably thorough testing and service from Opthalmic Director Kishan and Manager Nikhita at the Woking store today. All undertaken in a professional, efficient and friendly manner. Both individuals are exemplary role models for Boots Opticians and set a perfect standard to be followed.

Excellent treatment all round. The staff were very friendly and helpful. The optician was very thorough with my examination and kept me informed all the way through the various tests.

Dissappointing service today from… Dissappointing service today from instore staff.. While seeing to another customer the assistant yelled across the shop and asked me what I wanted which I found quite embarrassing and after starting to explain I was then cut off mid sentence and told to make an appointment. I was tested at boots just over a month ago for long and short distance I opted for two pairs of long distance at a cost of £380 and was trying to order a pair of short distance glasses today but after that embarrassing episode it'll be bye bye boots opticians hello Specsavers from me.

Incorrect time on text message My appointment in store - Ilford - was booked for 4.30pm on 21th May. I received instead a CENTRAL text message the day after indicating (WRONGLY) that the appointment was at 5pm ??!! I checked with the Ilford store and they confirmed that it was booked for 4.30! This had happened to me before. The lady on general enquiries apologised but was unable to find the reason. A real nuisance. Sub-standard service. I’m going to IGNORE their nuisance and incorrect text messages from now on.

James3429 I was served by James ( 3429) in your Richmond store. He gave outstanding customer service. James went out of his way to make sure I left with the right glasses that suited me… he is a credit to Boots