Poor and unprofessional service. The service of Specs Collective is total rubbish. I ordered a frame and paid $63 for an express UPS shipment. However, I received the frames after 15 days! The shipment does not include a return label, and now I have to pay another $63 to return an item I cannot use.

First-rate eye-wear purveyor Superlative service--Oliver will actually text you back at 10pm. He was able to order a discontinued Mykita frame for me that the Mykita store couldn't get! Item arrived, perfectly wrapped, by mail. Prompt, efficient, polite service. Many thanks-

Taking over a month Ordered glasses on May 1st, 2023 and it is already on June 7th. They told me the ETA would be the middle to end of May. However, I haven't received any updates or a tracking number. I have sent emails twice to ask if there is any updates but they always send emails back with the same message like "Thank you for your patience with your order. We have reached out to Yuichi Toyama requesting an update and will get back to you as soon as possible. " Now I'm kind of worried about if I can receive the product.

Fantastic Service Highly Recommended Ordering process was easy. Great communication confirming my order. Along with an email explaining when to expect an update and how long the shipping process takes. My glasses arrived within the estimated timeframe and are incredible. Really pleased with the frames. Would highly recommend.

Good choice, service and price. Had the color that the local shop couldn't get. Has a virtual try-on service. And price is good as well, with fast shipping and good communication.