Rii
GBGreat Customer Service I broke my glasses and needed a new pair. I found a pair of sunglasses and called to see if clear lenses could be used. We decided to correspond through email for the rest of the transaction. The customer service was great, they humored all of my ideas when comparing frames, and they turned around a rendering with the frames on me to preview extremely quickly. They also allowed me to split the cost with an HSA and upgrade my shipping to overnight. The lenses are spot on with my prescription and the AR coating that comes by default is nice. I would absolutely recommend working with them, just reach out to them and I imagine you'll receive a similar experience.
Catherine
GBFirst-rate eye-wear purveyor Superlative service--Oliver will actually text you back at 10pm. He was able to order a discontinued Mykita frame for me that the Mykita store couldn't get! Item arrived, perfectly wrapped, by mail. Prompt, efficient, polite service. Many thanks-
Michael Reynolds
GBGood choice, service and price. Had the color that the local shop couldn't get. Has a virtual try-on service. And price is good as well, with fast shipping and good communication.
Hrithik Sanyal
INNo response yet. Status of my orders. I have recently placed two orders from your website. The product names and their respective order numbers are Oliver Peoples Lachman (#8958) and Oliver Peoples Bernardo (#8958). I just wanted to know the status of my order? Are the orders processed yet ? When will the order get shipped and when can I expect it to get delivered to me ? I mailed earlier yesterday, but have not received any response yet. I have even tried calling on the number provided on the website +1 (209) 920-7732 but no answer. Please let me know the tentative timeline. I’d really appreciate it. I look forward to hearing from you. Thank you. Regards
Wilfredo
GBRare finds and stellar customer service. I found Specs Collective while searching for a hard to find pair of Rhude Rhodeo frames. I wanted to customize them with my prescription. Oliver helped me with every step from custom tinting, lens selection, and frame fitting. He was kind, courteous and knew so much! The lab work was done in a matter of days-- sooner than thought. I got my package securely delivered. The packaging was meticulous! The products are well cared for! The Rhodeos are weighty, substantial and much more luxe in person than in pictures! Oliver and Specs Collective carries a superb collection of gems, but customer service is where they really stand out!! I absolutely love the way my tint, prescription and overall frames came out. Thank you so much Oliver!