Extremely satisfied customer! I am extremely satisfied with the customer service I received from Ray and everyone else at Benesee Eyewear. I ordered a pair of glasses for my daughter and received the correct brand and model, but in the wrong color. My daughter was disappointed so I reached out to inquire about returning them. Ray promptly returned my email and agreed to send out the correct color version right away. I was pleasantly surprised with this outcome and even more surprised when he told me to keep the other set as spares. As someone who works in customer service I appreciate the steps this company has taken to care for their customers.

Because I couldn't find any frames I… Because I couldn't find any frames I liked at my optometrist's office, I purchased them online. Shopping on the Benesee Eyewear website was simple, and my order arrived in the timeframe indicated, with the glasses looking just as they did on the website. My glasses also came with the brand's case and lens towel, which was exactly what I expected when ordering from my own optometrist.

Unusual customer service, poor quality I placed an order for a pair of sunglasses on Feb. 6 and the website says delivery within 3-7 days. This was a birthday gift so I reached out to ensure I will receive the order by Feb. 23 and I mentioned to cancel the order if they think they cant make the date. Merchant confirmed the delivery date but the order never arrived in Feb. I received it before mid March. I didn’t need the order anymore and plus it had a scratch on it. I contacted customer service and was told to return the order at my cost so that I can get refunded, very unusual. Lengthy and time consuming experience shopping from this online store.

This is the second time I've purchased… This is the second time I've purchased glasses from Benesee Eyewear. I first purchased a pair of frames locally, then went online to Benesee Eyewear and discovered the exact same pair for a much lower price. The shipping is quick. Excellent customer service and professionalism.

A large assortment of frames is… A large assortment of frames is available. I was seeking for a certain sort of frame - one that was flexible and could be used with clip-on sunglasses. I looked at various websites as well as local service providers. Benesee Eyewear has just what I needed and at a reasonable price. Shipping was also unexpectedly fast!