Follow up review: Follow up review: I never received an email back but package changed to shipped and then delivered. Tried emailing again, wouldn't refund me or send new pair even though it states it is insured mail. They "opened a case" whatever that means. I contacted my post office and filed a stolen package. This company is actually terrible I can't believe they have any positive reviews.

Let me start by saying this company is… Let me start by saying this company is just amazing! I have made multiple purchases from them and by far the best sunglasses and customer service. Keep up the great work!

Reliable & Trustworthy Diff has the best customer service. On the extremely rare occasion something doesn’t go smooth they do their best to make it right. The quality of the lenses is phenomenal. I’ve tried different sites, but Diff is by far the superior choice. I’ve been purchasing from their site since 2018 and will remain a loyal customer. The only thing I would like to see is more variety. Other sites have variety, but not quality. So overall it’s not a deal breaker.

I wanted to make an exchange today I wanted to make an exchange today. when I got on the website, I initially found the ability to make an easy exchange very difficult and frustrating. When I clicked on "contact us", I thought, "here we go with the runaround". Much to my surprise, Emma showed up on the "chat box" and was extremely helpful and patient! I took too long to find what I wanted to exchange, so my session expired. I got back on and then Mimi helped me through the rest of the process - & it was seamless! Both agents were awesome to work with! Thank you for proving me wrong and providing me with an unexpectedly delightful experience!

FANTASTIC CUSTOMER SERVICE! The customer service is absolutely amazing! They give very fast responses. They were accommodating and kind! Love this brand and the people behind it!!