I wanted to make an exchange today I wanted to make an exchange today. when I got on the website, I initially found the ability to make an easy exchange very difficult and frustrating. When I clicked on "contact us", I thought, "here we go with the runaround". Much to my surprise, Emma showed up on the "chat box" and was extremely helpful and patient! I took too long to find what I wanted to exchange, so my session expired. I got back on and then Mimi helped me through the rest of the process - & it was seamless! Both agents were awesome to work with! Thank you for proving me wrong and providing me with an unexpectedly delightful experience!

Several pairs of sunglasses with no… Several pairs of sunglasses with no problems at all. Ordered prescription glasses and had a whole different experience. Lack of help lack of response questions not answered. Eventually just canceled the order. Guess they are fine if you don't need any help with anything.

FANTASTIC CUSTOMER SERVICE! The customer service is absolutely amazing! They give very fast responses. They were accommodating and kind! Love this brand and the people behind it!!

Cute glasses but average buying experience I bought four pairs of glasses. One reader, one sunny and two Rx. The readers and sunnies arrived as ordered. One Rx arrived in the wrong color and the other, too big. After being asked the photograph all of the received glasses with their serial number I was sent the correct color Rx, was told to keep the incorrect color and they’d send me up to $15 to have the too big glasses adjusted. The staff got back to me throughout the several week process fairly quickly and were quite nice. I get compliments on the Rx and readers fun styling. All in all, an average experience.

Follow up review: Follow up review: I never received an email back but package changed to shipped and then delivered. Tried emailing again, wouldn't refund me or send new pair even though it states it is insured mail. They "opened a case" whatever that means. I contacted my post office and filed a stolen package. This company is actually terrible I can't believe they have any positive reviews.