Awful customer service! Awful customer service!! They sent me through wrong pair (after waiting forever to receive them). They then sent me generic (probably automatic) replies to me asking when I will receive my new pair. I will never buy from them again.

Love it! Recommending services and products Glasses are absolutely amazing. I had so many compliments. Customer service absolutely outstanding! With no fuss I got replacement as there was little damage through delivery. Recommended to anyone! Thank you Lensmart 💜

Wrong prescription correct and exact match to my uploaded prescription. How did an error happen with my previous order? Waiting to hear back. So disappointed. To update, they asked me to take down my bad review and they would do better. I'm still waiting to hear back about my new lenses, but I think they are going to string me along til I get pissed off and walk away. I've sent pictures like they've asked, camera too low then too high, then put glassed on. Like WTH!

Correcting An Order I ordered multiple pairs of glasses and one the prescription is not correct. I emailed them and instead of telling me EVERYTHING I need to do I’m being told per email. I feel like it’s a game. Send your prescription and PD. Try on the glasses and do this, this, and this. Send us a pic of you wearing the glasses. What will a pic prove. If the vision is off in ONE out of multiple pairs purchased why is it such a hassle? I’ll let the BBB deal with them. Never ordering from them again.

Awful!!! Awful!!!! I fill in the right prescription and their website made mistake. They want me to pay again to redo the glasses. I will never order from them again. They are refusing to give my money back. - what policy? When you are buying the glasses there not policy on the website for the costumer to read. Now the lensmart want to enforce a policy. I add the right prescription and the website made mistake. Don't order prescription glasses from lensmart.