Great customer service (even when things go off the rails) I'm a longtime customer. This year, I have been moving state to state throughout the summer. The last location I was in, I ordered contacts but had to leave before they arrived. Ack! They were returned to LensFast. I contacted the company and Melissa received the return and dispatched them to my new address! Very polite, helpful, and professional. The contacts are always in date and feel great!

Can't even get a status update I placed an order 4 days ago. I know this doesn't sound long, but normally this company is quick. My order was incorrect so they corrected and I haven't heard anything since. I'm not sure what the issue is, but I would have canceled my order if I had known it was going to take days just to process my order. I have called and left a message to get a status update and I've emailed 4 times. No response. I called today two different times and no one is available so I get sent to voicemail. I also paid extra for faster shipping and I'm still waiting. Feels like I'm being ripped off.

Easy and Quick I was hesitant to order contact lens online in case they took a long time to come or I entered the information wrong. But I had no problems. I filled out the form, uploaded the prescription and received confirmation of the order and also that they had confirmed I entered the prescription correctly. They arrived sooner than excepted in a small cardboard box.

I recently tried a contact lens mail… I recently tried a contact lens mail order service and was quite impressed. The ordering process was straightforward, and the lenses arrived promptly. They fit comfortably, and the vision clarity was excellent. Prices were competitive too. Overall, a convenient and cost-effective solution for my vision needs.

I ordered contact 3 weeks ago I ordered contact 3 weeks ago. My order still says processing. They got the money that night though. When I emailed them a week ago they said my prescription is not common have to order direct from the manufacturer. I've had this prescription for 4 years and I've never had a problem ordering it from any other company. I will never order from them again. I wont wait a month for contacts that I can order from somewhere else and get them in a week. My eye doctor had them in stock in the office for God's sake. I was able to get a pair while I waited for these since they're taking so long.