Four Stars Earned As Follows Four stars earned as follows: two for lowest price, zero for processing and shipping time, zero for quality control, and two for customer service. It took nine days to receive the order, and the lenses received did not match the prescription. But when the problem was brought to ContactLens’s attention, they corrected it promptly and courteously.

Has gone downhill I liked buying from this company for a long time. Their website is easy to use and reorder from. But this time my experience was not good. I ordered lenses on 12/4 - the website didn't show that they were out of stock. I wrote a few days later to see what was happening because the order showed as still processing. On 12/8 they told me they didn't have them because they say they're discontinued - but they'd get them "any day" from another company. I asked if delivery could be expedited after all this time. It looks like they created a label on 12/19 - didn't give to the post office until 12/22 - and sent it *UPS Ground* at the height of XMas rush. So after keeping me on the hook that I'd get them any day after 12/8, I am now supposed to get them on 12/28 according to the tracking. I would of course have bought from another company had I realized they were: 1. out of stock; and then 2. not going to ship them ASAP. They did answer messages so I'm giving 2 stars for that - but lesson learned! I'm ordering now from a company I've used before that ships same day & has them in stock - I'm paying for overnight shipping because I've been waiting so long - and I bet they'll still be here ahead of the Contactlens.com lenses I ordered 4 weeks earlier...

I ordered contact 3 weeks ago I ordered contact 3 weeks ago. My order still says processing. They got the money that night though. When I emailed them a week ago they said my prescription is not common have to order direct from the manufacturer. I've had this prescription for 4 years and I've never had a problem ordering it from any other company. I will never order from them again. I wont wait a month for contacts that I can order from somewhere else and get them in a week. My eye doctor had them in stock in the office for God's sake. I was able to get a pair while I waited for these since they're taking so long.

I've been getti great company great experience and great customer serviceng my contacts from… I've been getting my contacts from contact lens for a number of years they've always been there for me when I needed them. I'm so happy that I found them years ago not only do they give great customer service but they also have great prices on their contacts I wouldn't use anybody else

reliable service I've been using this company for several years now and am very satisfied! Shipping is pretty fast and prices are great! The only time I needed to contact customer service (I was changing the mailing address after the order had been processed) they responded quickly and did their best to help. Thankful for the consistently great service!