Worst Online Shopping Experience I’ve Ever Had It took almost two months to receive my glasses. I emailed customer service around 10 times during that time, and only received 2-3 responses, and those only after several days. I never received confirmation emails or updates without asking several times. When the glasses arrived, they were extremely low quality—I’ve paid $20 for better glasses. I returned them, following the companies instructions, but have yet to receive my refund or any email update. In fact, the survey is the first automated message I’ve received from the company since I placed my order. Absolutely atrocious customer service.

Love love love Love love love I LOVE the personalized experience w/ DK. My designer was so hopeful and the company offers a variety of options. I have worn the same styled glasses for 5+ years (and yes, I've bought new glasses, they just look practically the same). I comfortably expanded my horizons with the easy try-on process. Bonus points: their factory and production details are listed online

Everything was smooth Everything was quick and easy to maneuver through the step. When I needed help the got back to me promptly and I live my glasses. I was out last night and took them off to read a menu and left them on a window sill. Luckily I went back to the restaurant and they were there. I was so relieved since I just got them and really liked them.

Pining for previous service experience I bought my last 2 frames from D/K, and I told everyone it was a 5+ star experience; however, this most recent experience is disappointing. There were long delays in communications, and my 2 recent messages have been unanswered for 2 weeks. I want to be a life-long D/K customer, and I'll always cheer for D/K success; however, I can't give a strong rating this time around.

I placed my order in early November &… I placed my order in early November & didn’t receive it until after the new year. I also feel like they made need some fine adjustments on the nose area & pressure point behind my ears. I have experienced some really pronounced indentation on my nose. So I feel like a local optical shops would work better for me. I won’t be sending them back to take care of these issues because of the time it would likely take.