Great customer service for broken glasses (my fault) Great customer service. Had a broken pair of glasses (my fault) and they helped me repair them for free. Very responsive, very friendly.

Happy "Kind" of Eyeglass Wearer I don't remember how many years I've had my first pair of glasses from David Kind. Five years ago, I sent them back for refreshing and new lenses. They're still perfectly functional, just a little worn around the temples. My prescription recently changed, and I'm happily wearing another pair (same style) from David Kind. Also have single vision computer glasses from DK that are wonderful. Thank you, David Kind!

Fantastic Direct-to-Consumer Eyewear Company I've used David Kind for my sunglasses the past 8 years, ordering at least one pair per year. I've yet to be disappointed by their glasses, with amazing lightweight frames and the highest-quality lenses I've ever worn. I decided to make the jump to a more expensive pair of glasses after wearing Warby Parker glasses for a few years. I wanted something more durable, had a better warranty, and offered a superior quality of lens. I found all of those with David Kind and don't plan to look anywhere else anytime soon for my glasses needs.

Please come back, David Kind! I wish I had better understanding on what is going on with David Kind! I absolutely love the look and feel of both pairs (Finn and Roman) I’ve purchased over the past few years… but something has changed with customer service and responsiveness within the last year! The temple on Finn unexpectedly broke one morning and I inquired after warranty (advertised as 10 yr) or repair. Roman could use a tune up too. I received a response saying that they are no longer doing refurbishing/tuneups, but could send me a replacement temple piece for $50. I said yes please and asked for more details on what the warranty actually covers…. And no response. I’ve emailed several times since and have received no reply. Genuinely confused as to what is going on! There is nothing on their website saying to expect delays in response, or that they are short staffed, or closing the business. I was hoping for this to be my last stop for eyewear, and am actually quite disappointed that seems to not be possible at this point.

Worst Online Shopping Experience I’ve Ever Had It took almost two months to receive my glasses. I emailed customer service around 10 times during that time, and only received 2-3 responses, and those only after several days. I never received confirmation emails or updates without asking several times. When the glasses arrived, they were extremely low quality—I’ve paid $20 for better glasses. I returned them, following the companies instructions, but have yet to receive my refund or any email update. In fact, the survey is the first automated message I’ve received from the company since I placed my order. Absolutely atrocious customer service.