Worst experience ever!! Worst experience ever. I sent my frames in to be re-lensed, took forever to finally get my glasses back only to have them be wrong, followed all the directions to RMA the purchase but have not received back after almost 3 months , numerous emails go unanswered , nothing from these thief's, I have to go through credit card company to get my money back and will be out my expensive frames . Absolutely horrible company. Stay away if you value your money and time!!!

This is absolutely the lousiest return… This is absolutely the lousiest return policy I've seen in a very very long time. No information provided, no alternatives offered. First I had to chase cocoleni for order - it got stuck. Then I had to chase for the return order (twice). No response, no apologies, just a plain refund of 75%. Not even the option for 100% return was offered in case of an alternative purchase? Lousy, sloppy, non professional. Very dissapointed.

Worth the Wait! My new glasses just came and they are, indeed, great! Except for a slight adjustment to make due to my slightly crooked nose 😊, the vision is great and the size & shape are wonderful for my petite face. My only issue is that It look almost 4 wks to receive my glasses (advised it would be 14 business days); however, Jana in Customer Support was great in responding to my emails & questions always within 24 hours. But I would still recommend this company and their products.

Made to measure service is flawless.I… Made to measure service is flawless.I received both are the light glasses at the same time within a week I am so happy with them and everybody just loves them on me

The Hallmark of cheep Chinese marketing. The glasses I ordered were the Zac Masons advertized as having a 50mm wide by 43mm height lens.After a excessive shipping delay 9 days after the tracking number was posted,I received the pair of glasses the lens size is 50mm Wide by 49mm Height-NOT AS DESCRIBED!!!...I recommend avoiding this slipshod company and buying some place else like Zenni Optical as I have had positive results with them three times in the past.....No Thank You ,Global Optical..Not reccommended.