This is absolutely the lousiest return… This is absolutely the lousiest return policy I've seen in a very very long time. No information provided, no alternatives offered. First I had to chase cocoleni for order - it got stuck. Then I had to chase for the return order (twice). No response, no apologies, just a plain refund of 75%. Not even the option for 100% return was offered in case of an alternative purchase? Lousy, sloppy, non professional. Very dissapointed.

Worst experience ever!! Worst experience ever. I sent my frames in to be re-lensed, took forever to finally get my glasses back only to have them be wrong, followed all the directions to RMA the purchase but have not received back after almost 3 months , numerous emails go unanswered , nothing from these thief's, I have to go through credit card company to get my money back and will be out my expensive frames . Absolutely horrible company. Stay away if you value your money and time!!!

Excellent buffalo horn eyeglass frames reasonably priced and much higher quality than CocoLeni is Hally & Sons in Italy. I bought a pair of glasses in June. As I was driving X-country I asked they be shipped July 12. It is now July 28 and no glasses. Moreover their phone line is constantly busy in customer service and no response to 4 emails asking why a tracking number was issued but the glasses were not given to DHL. I cannot comment on the quality of the frames but customer service surely is lacking and rude in as much as no responses to my mail.

Buying Glasses online I ordered a 1st set of re-lenses for an existing set of frames that I have and still like. I was happy with them. So I ordered a set for single vision reading only glasses soon after. These were like the others of very fine quality and I'm amazed by that actually. This company provides very good very functional glasses for less money than their competition. I'm so satisfied I recently ordered another set of "re-lensed" frames for another set of glasses that had gotten cracked after being dropped twice. These people do good a competent work.

Good glasses - slow delivery My glasses are fine. Minor quibbles are the slightly loose fit - my responsibility as I'm the one who specified the sizes. Other quibble is the small size of the lens makes the progressive prescription more of an irritation. Again my responsibility as I chose the small lens frames. If I had used a in-person fitting to make my purchase perhaps both of these quibbles would have been gone, The last time I had an in-person fitting for glasses the glasses cost me $500. These cost $150. I'm satisfied with my purchase. Standard delivery took almost 3 weeks. I'm not used to waiting three weeks for any internet purchase.