Did business with this company for… Did business with this company for years. Their customer service was never good but the price was right. Last time out they sent me a RA for replacement or repair then never returned my glasses or issued a credit. They have turned into a rip off, best to avoid.

Buying Glasses online I ordered a 1st set of re-lenses for an existing set of frames that I have and still like. I was happy with them. So I ordered a set for single vision reading only glasses soon after. These were like the others of very fine quality and I'm amazed by that actually. This company provides very good very functional glasses for less money than their competition. I'm so satisfied I recently ordered another set of "re-lensed" frames for another set of glasses that had gotten cracked after being dropped twice. These people do good a competent work.

Worst experience ever!! Worst experience ever. I sent my frames in to be re-lensed, took forever to finally get my glasses back only to have them be wrong, followed all the directions to RMA the purchase but have not received back after almost 3 months , numerous emails go unanswered , nothing from these thief's, I have to go through credit card company to get my money back and will be out my expensive frames . Absolutely horrible company. Stay away if you value your money and time!!!

Great; wish you had more pilot style frames I am satisfied with the glasses but have one suggestion. Having placed 2 orders for progressive, bifocals, and reading the reading glasses I received were distance - I guess I was supposed to know where to add the ADD?? I still wouldn't know whether to increase SPH or CYL or both for each eye. I should have called first when the online entry for reading required re-inputting the RX. Not a problem as I will use them for driving instead.

This is absolutely the lousiest return… This is absolutely the lousiest return policy I've seen in a very very long time. No information provided, no alternatives offered. First I had to chase cocoleni for order - it got stuck. Then I had to chase for the return order (twice). No response, no apologies, just a plain refund of 75%. Not even the option for 100% return was offered in case of an alternative purchase? Lousy, sloppy, non professional. Very dissapointed.