This was my first time shopping online… This was my first time shopping online for prescription eyeglasses so I was skeptical at first but I could not be more pleased with the quality of the lenses and frames. I have very high power (-5.50) and require Transitions+AR; my glasses came within 2 weeks. Initially prior to placing the order, the customer service was almost impossible to get a hold of but somehow I got lucky with a phone call and an email. I would recommend 100% and will continue to shop here for future glasses.

Poor customer service I ordered three frames… and they charged me twice! I got a bill for over $800. When I called customer service, there were no apologies, just a matter of fact “yes, we charged you twice”. When I asked if they could offer a discount or coupon for future orders for the heart attack they caused me when I saw the double charge, they said no because I had already used a discount when I purchased the glasses. Poor customer retention!

Honestly wasn't expecting such a great… Honestly wasn't expecting such a great result, but I sent my Sunglass Frames in for new bifocal lenses and they were returned exactly to my specifications on bifocal placement. I had sent along my old lenses to help get the placement right and everything was returned to me including the non prescription Sunglass lenses that were popped out for the new ones! Great Job! Tried them out driving yesterday and the view is much improved!

Compete scam Compete scam. Pkaced my order in March 2023, was told that the frame is back ordered and will be available on May 20. My card was charged and I accepted to wait. In early June my order was cancelled because “manufacturer discontinued this frame”. My payment was refunded but lower amount than what was paid. Stay away from this fraudulent and scamming business.

Frames and lenses cheap and lenses were made incorrectly The lenses were made incorrectly. Unlike other online Rx eyeglass stores, this company does not offer a full refund on glasses and leases that are defective, even though they say they do. They only offer 50%refund and 50% store credit. They also say they offer pre-paid return label, but they don’t. The glasses I received were cheaply made, the lenses rattled in the frames and felt like cheap plastic and were made incorrectly. Never will I shop here again. Buyer, beware!