Super long delivery and poor customer experience We paid the extra $9 for special handling/expedited service and still had to wait 3 weeks for delivery. We also did not receive the clip-ons that were supposed to come with the frames. When we tried to contact customer servie, the chat doesn't work and when you call...you wait on hold forever only to get an automated voice recording telling you to email them for help.

Frames and lenses cheap and lenses were made incorrectly The lenses were made incorrectly. Unlike other online Rx eyeglass stores, this company does not offer a full refund on glasses and leases that are defective, even though they say they do. They only offer 50%refund and 50% store credit. They also say they offer pre-paid return label, but they don’t. The glasses I received were cheaply made, the lenses rattled in the frames and felt like cheap plastic and were made incorrectly. Never will I shop here again. Buyer, beware!

Completely Satisfied, Highly Recommend Sent frames to be filled with prescription. First experience buying glasses online and I was skeptical, but couldn't be more pleased with results. Received glasses within 2 weeks and no-line bifocals were perfect. Since lenses cost less than eyeglasses store, even got upgrades. Glass wearer for years and this was my easiest purchasing experience ever and with the best results. Will definitely be purchasing from Eyeglasses.com again!

My overall experience was excellant I ordered a pair of Ray Ban RB2132 Wayfarer prescription glasses. I know some Ray Ban frames are now made in China. I asked where my RB2132's were made and they quickly replied it is the Italy product which I preferred. Maybe there is no difference, but I did get the Italy made frames. The timeline was 24 days from order to delivery but in the end, the product is as promised in the Ray Ban case and prescription was perfect. The Xtractive transition lenses work great also. The pricing was reasonable being I got some expensive options. I would order from them again.

Easiest conversation with a… Easiest conversation with a representative I have ever had. Did have issue with phone calls. They were unable to hear me the first 4 times, until I used a different method of calling. Apparently, can't reach them using an IP phone on Google. Anyway, asked about the frames I needed, got the answers. Then made the order. Had an expected arrival time. Items came in two days ahead of schedule and were directly shipped from manufacturing and did not need to go to Eyeglass.com before hand for quality inspection. This was possibly due to no need for prescription for lenses.