Customer service is good Customer service is good. The online virtual feature is great. However, the order status was very unclear after order was placed. I had to follow up with customer service twice to get the delivery schedule.

Avoid This Company! Would highly recommend to avoid them! It took well over a month to get my glasses back, not 4-7 days as they say. I would send them a note asking about status after hearing nothing. They would respond it should be done in 1-2 days and they would e-mail when sent. A week later, nothing so e-mailed them and they send nasty e-mail that I need to wait until they respond, after it has been a week later than they said they would respond. Then use excuse that it didn’t pass their high standards and are remaking them. They did this twice after week 2 and week 4. Finally after week 5 I was given notice they were sending them. Their pupil distance app didn’t work either. I would have been better off just paying a regular store the 30% I saved then use Lensabl. Never again!

Took Way To Long I placed my order back in early December, two pairs of glasses of which one got broken while in processing at Lensable, only for it to take another two months to replace the broken pair and have them prescribed. I’m glad I was told what happened but then told me they are waiting for confirmation on replacement, like really?? I finally received my order 19th February. I felt given the time and the incident that occurred my order should’ve become priority but it seemed it just fell in line with the rest of their orders.

A Pleasant Surprise I know it’s not much but I didn’t read the instructions for sending glasses — cases would not be returned. MINE WAS! Thank you!

Got a pair of lenses made/installed on… Got a pair of lenses made/installed on a rimless montblanc frame of mine. The lenses were nice, transitions with polished edges. They did a good job, fit size and shape all perfect..it did have to go to its second level of creation due to whatever reason so it took a little longer than originally stated but everything turned out great. Not sure if I'd trust them with my cartier frames though..