The process tracking needs improvement The process tracking needs improvement. There is a slot in the order viewing that shows what step of the process the glasses are in before completion but it does not update. The product was of quality but there was no confirmation until the day of shipment

When I called agent was great! When I called, she was very helpful and pleasant and she gave me the information that I needed to get my order worked on and shipped to me. However, I am very disappointed in the whole processing of the order and the fact that I was never contacted about the photo being rejected!!! I paid in September/October and sent glasses in January but wasn’t contacted by you as to why it was taking so long to process the order!

Absolutely awful Absolutely awful. It’s been weeks and the best they can tell me is “it’s in production.” Terrible customer service.

Avoid This Company! Would highly recommend to avoid them! It took well over a month to get my glasses back, not 4-7 days as they say. I would send them a note asking about status after hearing nothing. They would respond it should be done in 1-2 days and they would e-mail when sent. A week later, nothing so e-mailed them and they send nasty e-mail that I need to wait until they respond, after it has been a week later than they said they would respond. Then use excuse that it didn’t pass their high standards and are remaking them. They did this twice after week 2 and week 4. Finally after week 5 I was given notice they were sending them. Their pupil distance app didn’t work either. I would have been better off just paying a regular store the 30% I saved then use Lensabl. Never again!

2 successful purchases I had 2 pairs of very expensive frames with prescriptions that were out of date. Lensabl filled the orders perfectly. New lenses are just right. Love my "new" glasses! Price and service excellent.