I have now used Lensabl 3 times to… I have now used Lensabl 3 times to replace the lenses in my frames. Should have learned my lesson the first time. Every time I have had to send them back for a redo. In Lensabl's favor they did remake them. I have since found another company online that is better, faster and cheaper, so I will not be using lensabl again.

The glasses arrived in pristine… The glasses arrived in pristine condition and I love them. The process was overall simple, direct , and cost effective. I will say however the communication was heavily lacking as my frames arrived at the beginning of the month. And then I waited almost three weeks before I got any correspondence or updates. And when I DID get an update, I was that the process was done and the glasses were being shipped back to me. Why… set up the expectation that I would get step-by-step auto updates to only NOT do that. Three weeks is to me quite a long time of radio silence. Either change the expectation OR give the updates.

101 days to get my new glasses 101 days from acknowledging receipt of my glasses to replacements arriving. Their website says about 2 weeks. Plus over 20 chases, getting Better Business Bureau involved, and a registered letter to their CEO. Woeful customer service. If I hadn't kept chasing I think I would still be sitting waiting for replacements.

Customer service is good Customer service is good. The online virtual feature is great. However, the order status was very unclear after order was placed. I had to follow up with customer service twice to get the delivery schedule.

Leasable has been taking longer and… Leasable has been taking longer and longer for their service. I paid the additional $10. (the 2nd time, paying for faster shipping). It took almost 2 weeks for my shipping box to arrive. It took a whole month to receive my order. Ordered March 20th, didn't receive my glasses until April 19th. The processing time has slowed down tremendously. This is about my 4th pair. I found sunglasses I wanted to order through leasable site, but I'm afraid they will take another month. Im quite disappointed in the decline of the service.