The process tracking needs improvement The process tracking needs improvement. There is a slot in the order viewing that shows what step of the process the glasses are in before completion but it does not update. The product was of quality but there was no confirmation until the day of shipment

I have now used Lensabl 3 times to… I have now used Lensabl 3 times to replace the lenses in my frames. Should have learned my lesson the first time. Every time I have had to send them back for a redo. In Lensabl's favor they did remake them. I have since found another company online that is better, faster and cheaper, so I will not be using lensabl again.

101 days to get my new glasses 101 days from acknowledging receipt of my glasses to replacements arriving. Their website says about 2 weeks. Plus over 20 chases, getting Better Business Bureau involved, and a registered letter to their CEO. Woeful customer service. If I hadn't kept chasing I think I would still be sitting waiting for replacements.

A Pleasant Surprise I know it’s not much but I didn’t read the instructions for sending glasses — cases would not be returned. MINE WAS! Thank you!

Avoid This Company! Would highly recommend to avoid them! It took well over a month to get my glasses back, not 4-7 days as they say. I would send them a note asking about status after hearing nothing. They would respond it should be done in 1-2 days and they would e-mail when sent. A week later, nothing so e-mailed them and they send nasty e-mail that I need to wait until they respond, after it has been a week later than they said they would respond. Then use excuse that it didn’t pass their high standards and are remaking them. They did this twice after week 2 and week 4. Finally after week 5 I was given notice they were sending them. Their pupil distance app didn’t work either. I would have been better off just paying a regular store the 30% I saved then use Lensabl. Never again!